Multilingual Service Coordinator — German & Polish (Ghent)

Cross Border Talents; Vlaanderen; On-site; EUR 38,000 - 42,000; Full time

Benefits offered by this job

Accommodation in Ghent

Job summary

Cross Border Talents is seeking a Service Coordinator for our Ghent location to support German and Polish-speaking customers in a dynamic, multilingual environment. You will handle inquiries, schedule service appointments, and work closely with technicians and other departments to deliver excellent customer service.

The role requires fluency in German, Polish and English, strong organizational skills, and willingness to work rotating shifts including weekends and evenings.

Qualifications

• Fluent in German, Polish and English
• Strong customer service orientation
• Clear and concise communication
• Highly organized with multitasking ability
• Problem-solving skills to troubleshoot customer issues
• Basic automotive knowledge preferred but not required
• Willingness to work flexible hours including weekends and evenings
• Candidates from abroad must relocate to Ghent at their own expense

Responsibilities

• Serve as main contact for German and Polish customers via phone, email and other channels.
• Coordinate service appointments with technicians to ensure timely repairs and maintenance.
• Investigate and resolve customer issues to achieve high customer satisfaction.
• Maintain accurate records of customer interactions and service requests in internal systems.
• Use German, Polish and English to communicate with customers and colleagues.
• Work a rotating shift schedule including weekends and evenings.
• Collaborate with sales, marketing and technical support for a seamless customer experience.
• Identify opportunities for process improvements in the customer service department.

Skills

German

Polish

English

Customer service

Communication

Coordination

Multitasking

Job description

Cross Border Talents is seeking a Service Coordinator for our Ghent location to support German and Polish-speaking customers in a dynamic, multilingual environment. You will handle inquiries, schedule service appointments, and work closely with technicians and other departments to deliver excellent customer service.

The role requires fluency in German, Polish and English, strong organizational skills, and willingness to work rotating shifts including weekends and evenings.