OPS Administration Employee

Axis.eu; Brussel Hoofdstad; On-site; EUR 32,000 - 48,000; Full time

Benefits offered by this job

Training opportunities

Career development

Strong team support

Competitive compensation

Job summary

Axis Group in Belgium is seeking an OPS Administrative Assistant to handle requests from police and the CFI, bank investigations, and related procedures. You will collaborate with multiple departments and ensure accurate follow-up, with focus on quality and customer service.

Candidates hold a master’s or bachelor’s in economics/finance/business administration, are fluent in French, Dutch and English, and have strong MS Office skills (Excel and macros).

Qualifications

• Holds a master’s or bachelor’s degree in economics, finance, or business administration.
• Fluent in French, Dutch, and English, both verbally and in writing.
• Extensive knowledge of MS Office, particularly Excel and macros.

Responsibilities

• Follow-up on requests from the police and the CFI, and processing of bank investigations.
• Management of criminal and administrative seizures.
• Follow-up and management of dormant accounts.
• Administrative management of the bank switching service.
• Handling customer files and related administrative tasks.
• Correcting duplicate data and making adjustments to systems.
• Issuing certificates and copies of documents to customers.
• Daily updates to the MIS based on completed transactions.
• Collaboration with other departments and internal communication.
• Participation in testing phases for software releases (including testing and non-regression testing).
• Ensuring business continuity by performing backup tasks when colleagues are absent.

Skills

Multilingual communication

Meticulous attention to detail

Team collaboration

Education

Master’s or Bachelor’s in economics/finance/business administration

Tools

MS Office (Excel, macros)

Job description

Are you a meticulous and driven professional with a passion for administration? As an OPS Administrative Assistant, you’ll play a key role in handling requests from the police and the CFI, bank investigations, and more. You’ll collaborate with various departments and ensure careful follow-up. With a focus on quality and customer service, you’ll make a significant contribution to our dynamic team. We offer opportunities for training and development in a growing banking environment.

• Follow-up on requests from the police and the CFI, and processing of bank investigations;
• Management of criminal and administrative seizures;
• Follow-up and management of dormant accounts;
• Administrative management of the bank switching service;
• Handling customer files and related administrative tasks;
• Correcting duplicate data and making adjustments to systems;
• Issuing certificates and copies of documents to customers;
• Daily updates to the MIS based on completed transactions;
• Collaboration with other departments and internal communication;
• Participation in testing phases for software releases (including testing and non-regression testing);
• Ensuring business continuity by performing backup tasks when colleagues are absent.

• Holds a master’s or bachelor’s degree in economics, finance, or business administration;
• Is fluent in French, Dutch, and English, both verbally and in writing;
• Has extensive knowledge of MS Office, particularly Excel and macros, which is considered a significant asset;
• Has an understanding of the legal framework and procedures surrounding seizures and court/police requests, which is a plus;
• Preferably has gained initial experience in a banking environment;
• Experience with the administrative processing of regulated cases is a plus;
• Motivated entry-level candidates with a desire to learn are also welcome;
• Is able to work accurately, meticulously, and independently;
• Has a customer- and results-oriented mindset with a constant focus on quality;
• Possesses organizational skills and can set priorities in a demanding environment;
• Is a team player and communicates effectively with other departments;
• Is open to change and adaptable in a constantly evolving environment;
• Has a critical and proactive mindset, focused on continuously improving processes;
• Possesses strong communication skills, with the ability to interact smoothly over the phone with retail locations and third parties.

• A challenging role in a dynamic, growing banking environment;
• Opportunities for training, development, and career advancement;
• A strong team of experts to support you;
• An attractive compensation package commensurate with your experience.