Operations Readiness and Process Improvement Specialist

WLG; Henegouwen; On-site; EUR 55,000 - 75,000; Full time

Job summary

WLG in Belgium is seeking an ITIL Service Operations Specialist to join an on-site operations centre in Mons. You will help define and verify what "ready for operations" means, and ensure all deliverables meet acceptance criteria before handover.

You will review project outputs, maintain documentation, and track actions across teams, keeping stakeholders informed and driving issues toward closure. This role demands hands-on process analysis and strong coordination.

Qualifications

• Hands-on experience implementing ITIL service operations processes.
• Experience in a large organisation with matrix structures.
• Ability to analyze business processes and write clear documentation.
• Solid grounding in telecommunications, networks and IT solutions.
• Two years of relevant experience with vocational training, or four years with secondary education.

Responsibilities

• Join projects early to ensure operations perspective is included.
• Write and maintain acceptance criteria for moving into service.
• Review deliverables against criteria with clear feedback.
• Track transition actions and close open items.
• Coordinate with stakeholders and support senior colleagues as needed.

Skills

ITIL service operations

Matrix organisation experience

Business process analysis

Documentation writing

Stakeholder management

Education

Vocational training +2 years OR secondary education +4 years

Job description

WLG in Belgium is seeking an ITIL Service Operations Specialist to join an on-site operations centre in Mons. You will help define and verify what "ready for operations" means, and ensure all deliverables meet acceptance criteria before handover.

You will review project outputs, maintain documentation, and track actions across teams, keeping stakeholders informed and driving issues toward closure. This role demands hands-on process analysis and strong coordination.