Senior IT Incident & Problem Manager

WLG; Eigenbrakel; On-site; EUR 42,000 - 62,000; Full time

Job summary

WLG, a multinational defence IT organisation near Brussels, seeks an incident management coordinator for its communications and information services. You ensure incidents are handled to SLA, coordinate resolver groups, and keep stakeholders informed.

Fully on site with occasional trips to Mons, you will analyze problems, drive quick restorations, and contribute to continuity planning. Fluent English is essential; French a plus. A bachelor's degree or equivalent experience is required.

Qualifications

• Experience coordinating incident resolution in IT service operations to meet SLA targets.
• Structured, analytical approach to problem solving, with good judgement about escalation.
• Broad experience with telecommunications and information systems, in traditional and deployed settings.
• Comfort in demanding customer-facing roles.
• Very good English, written and spoken; French is a plus.
• A bachelor's degree in a related field, or equivalent experience.

Responsibilities

• Prioritising and diagnosing incidents, driving them to resolution within the SLA and escalating whatever cannot wait.
• Getting engineering teams and resolver groups working together so services come back quickly.
• Investigating recurring problems, agreeing fixes and preventive measures, and spotting trends.
• Maintaining continuity and recovery plans and helping run continuity exercises.
• Carrying out risk assessments for smaller systems and suggesting countermeasures.
• Keeping stakeholders informed, collecting their feedback, and briefing staff on service standards.

Skills

Incident management

SLA targets

Analytical thinking

Stakeholder communication

English proficient

French nice-to-have

Education

Bachelor's degree or equivalent

Job description

WLG, a multinational defence IT organisation near Brussels, seeks an incident management coordinator for its communications and information services. You ensure incidents are handled to SLA, coordinate resolver groups, and keep stakeholders informed.

Fully on site with occasional trips to Mons, you will analyze problems, drive quick restorations, and contribute to continuity planning. Fluent English is essential; French a plus. A bachelor's degree or equivalent experience is required.