On-Site Service Transition Analyst – ITIL & Handover

WLG; Henegouwen; On-site; EUR 42,000 - 64,000; Full time

Job summary

WLG is seeking a hands-on professional to bridge project delivery and live operations at Mons. You will define acceptance criteria, assess deliverables, and ensure a smooth handover into service in a secured on-site environment.

The role emphasizes ITIL service operations, telecommunications breadth, and working within a large, matrixed organisation. Candidates with PM credentials and military-civilian collaboration experience are valued.

Qualifications

• Experience implementing ITIL service operations processes in an operations centre.
• Experience in a large organisation with matrix structures.
• Ability to analyse business processes and document changes.
• Strong grounding in telecommunications, network and IT solutions.
• Vocational training plus 2 years relevant experience, or secondary education plus 4 years.
• Nice to have: PRINCE2 or Agile PM, ITIL Foundation, ITIL CSI or Six Sigma Green Belt, business analysis credentials, and mixed military/civilian teams.

Responsibilities

• Join projects early to ensure operations perspective is heard.
• Write and maintain acceptance criteria for go-live.
• Review deliverables against criteria with clear comments.
• Track transition actions and close items.
• Keep stakeholders informed and engaged, stepping in as needed.

Skills

ITIL service operations

Matrix organisation experience

Business process analysis

Telecommunications, network & IT

Stakeholder management

Military/civilian team experience

PRINCE2 or Agile PM

ITIL Foundation / Six Sigma Green Belt

Education

Two years of relevant experience

Secondary education + four years

Job description

WLG is seeking a hands-on professional to bridge project delivery and live operations at Mons. You will define acceptance criteria, assess deliverables, and ensure a smooth handover into service in a secured on-site environment.

The role emphasizes ITIL service operations, telecommunications breadth, and working within a large, matrixed organisation. Candidates with PM credentials and military-civilian collaboration experience are valued.