Innovation & ITIL Service Ops Specialist

Mycompas; Brussel; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

VECTOR SYNERGY sp. z o.o. in Mons, Belgium, invites applications for a Senior Technician (Innovation and Continuous Improvement) with NATO Secret clearance.

You will support operational requirement alignment, coordinate project activities, and work with stakeholders to define the project support model within Service Operations. The role emphasizes ITIL Service Operations practices, business process analysis, and collaboration across international teams.

Qualifications

• Experience implementing ITIL Service Operations in an Operations Centre.
• Experience in large corporate environments with matrixed structures.
• Ability to analyze and review business processes, plan projects, and prepare business documentation.

Responsabilités

• Participate in operational requirement alignment and planning phases.
• Collaborate with stakeholders to define the project support model and requirements.
• Coordinate activities for projects transitioning to Service Operations.

Connaissances

ITIL Service Operations

Operations Centre experience

Business process analysis

Project management

Documentation

Description du poste

VECTOR SYNERGY sp. z o.o. in Mons, Belgium, invites applications for a Senior Technician (Innovation and Continuous Improvement) with NATO Secret clearance.

You will support operational requirement alignment, coordinate project activities, and work with stakeholders to define the project support model within Service Operations. The role emphasizes ITIL Service Operations practices, business process analysis, and collaboration across international teams.