Operational Readiness & IT Service Acceptance Lead

Wlgroup; Henegouwen; On-site; EUR 60,000 - 80,000; Full time

Job summary

Wlgroup is seeking an analyst for its service management office near Mons to ensure new IT services are fit for operational use. You will track projects, manage risks, and lead acceptance testing to decide when a service can go live.

Responsibilities include turning acceptance criteria into test cases, planning and executing various acceptance tests, preparing reports, and maintaining risk dashboards. This role requires a master's in CS/engineering and about 5 years of relevant experience.

Qualifications

• A master's degree in computer science or engineering with about 5 years of relevant experience.
• At least 3 years in CIS project and service analysis and reporting.
• 3+ years planning and running acceptance testing and ITIL knowledge.
• Experience on CIS projects in core communications and IT infrastructure.
• Knowledge of lifecycle and quality management; PRINCE2 and ITIL preferred.
• Strong MS Office, Project, Visio, SharePoint and JIRA skills.
• Certifications such as PMP, PRINCE2 or ISTQB are a plus, especially in international settings.

Responsibilities

• Turn operational acceptance criteria into test cases via traceability matrices.
• Plan, specify, run and record user, site and operational acceptance tests.
• Prepare test plans, readiness reviews and test reports; manage defects to fixes.
• Monitor milestones, dependencies, scope and schedules with dashboards.
• Keep the operational risk register current and perform risk assessments.

Skills

Acceptance testing

Requirements tracing

Risk management

Briefing/writing

Project planning

Education

Master's degree in Computer Science or Engineering

Tools

JIRA

MS Office

MS Project

Visio

SharePoint

Job description

Wlgroup is seeking an analyst for its service management office near Mons to ensure new IT services are fit for operational use. You will track projects, manage risks, and lead acceptance testing to decide when a service can go live.

Responsibilities include turning acceptance criteria into test cases, planning and executing various acceptance tests, preparing reports, and maintaining risk dashboards. This role requires a master's in CS/engineering and about 5 years of relevant experience.