Operations Manager PREMIER SUITES Antwerp

Premier-Suites-Plus-Antwerp; Antwerpen; On-site; EUR 52,000 - 76,000; Full time

Job summary

Premier SUITES Antwerp is seeking an Operations Manager to oversee daily operations, guest services, and staff supervision across a serviced apartment property. The role emphasizes hands-on leadership, maintaining high standards, and delivering excellent guest experiences in a hospitality setting.

You will support the Cluster General Manager, develop teams, manage front office and accommodation operations, and contribute to forecasting, reporting, and revenue management.

Qualifications

• Strong experience in front office and accommodation management within hospitality.
• Proven leadership in a customer-focused, team-based environment.
• Knowledge of Belgian employment regulations and HR best practices.
• Fluent in Dutch and English; strong digital and organizational skills.

Responsibilities

• Oversee day-to-day property operations and ensure standards are maintained across all areas.
• Lead guest services, staff supervision, and facility management.
• Support the Cluster General Manager to drive profitability and guest satisfaction.
• Contribute to forecasting, financial reporting, and revenue management.
• Develop and coach the hotel team to deliver exceptional service.

Skills

Front Office

Accommodation Management

Job description

Operations Manager PREMIER SUITES Antwerp

PREMIER SUITES

The PREMIER SUITES serviced apartment brand is operating for more than two decades in key cities in Scotland, England, Ireland, Belgium and the Netherlands, PREMIER SUITES offers guests spacious modern apartments that are a perfect alternative to hotels whether visiting for business or leisure.

Our team are the beating heart of our properties. Our team work together to create an atmosphere of trust and respect where people enjoy coming to work and are inspired to give of their best. We are not perfect by any means, but we do our best to deliver, every day, on our ethos to "do the right thing".

PREMIER SUITES Antwerp

Located In the heart of Antwerp, near the Diamond district and a three-minute walk from Europe's most beautiful railway station with excellent accessibility by public transport.

The property offers spacious studios and apartments with fully equipped kitchens. Our guests can also avail of a free gym, laundry room, meeting room, and a Food Café serving breakfast and drinks. PREMIER SUITES Antwerp offers both short and long stays, with the service of a hotel and the comforts of home.

The Role

We are seeking a professional, enthusiastic, and trustworthy individual to join our team as Operations Manager at PREMIER SUITES Antwerp. This full-time role is ideal for someone with a hands-on approach, strong leadership skills and the ability to support and develop our team, and most importantly a passion for delivering exceptional guest experiences.

As a property focused on serviced accommodation with a small food operation, this role offers a unique opportunity to gain experience in Front Office, Rooms, and Accommodation Management.

You’ll play a key role in supporting the Cluster General Manager in the smooth and efficient running of the property, overseeing guest services, staff supervision and facility management. You’ll also have the chance to develop skills in Forecasting, Financial Reporting, Revenue Management and Team Leadership.

About the role

What is involved in the role:

• Assisting in the day to day management of the property and to take responsibility for implementing and maintaining standards throughout the property.
• Supporting the Cluster General Manager in running PREMIER SUITES as a profit-driven, customer focused, team-oriented business.
• To be responsible for the day to day operation of PREMIER SUITES Antwerp in the absence of the Cluster General Manager.
• Overseeing daily operations of the entire hotel.
• Supporting and developing our team.

What we are looking for:

We are seeking a strong manager who has previous experience in front office and accommodation management. Ideally you will have at least two years experience in a management role within a hospitality business. A track record in maintaining high standards in terms of customer service and team leadership is essential. The ideal candidate will be experienced in Belgian employment regulations and HR best practises, ordering and rostering with general financial knowledge and keen to learn more. The ideal candidate must speak fluent dutch and english, have good digital skills and be well organised and have good attention to detail.

Why work with us?

We are a small friendly professional team passionate about customer service and creating great experiences for our guests. We do this by working together & collaborating as a team - the team in each property as well as the wider team across five countries. We genuinely believe our team are at the heart of our success and we offer many opportunities to learn and develop their skills. We are very proud that many of our team have grown their careers within PREMIER SUITES.

So if you are passionate about hospitality, enjoy collaboration and teamworking in a business where no two days are the same and want to develop your career we would love to hear from you.

About the company

PREM Group is a leading hospitality management company operating across Europe, specialising in hotel, serviced apartment, and property management. Founded in 1996, PREM Group has established a reputation for excellence, managing a diverse portfolio of properties under its own brands and on behalf of owners. With a commitment to guest satisfaction, operational efficiency, and sustainable practices, PREM Group delivers exceptional hospitality experiences. Combining local expertise with international reach, the company is dedicated to innovation and quality in every aspect of its operations, making it a trusted partner in the hospitality industry.