Internship: Guest Communication & Operations Assistant

A Place Antwerp - Boutique Suites and Flats; Antwerpen; Sur place; EUR 6 700 - 10 000; Temps partiel

Résumé du poste

A Place Antwerp - Boutique Suites and Flats in Antwerp is seeking a student intern to join a small, hands-on team. The role centers on guest communication, ensuring timely, friendly responses from the first message through checkout, with after-hours support on the duty phone.

You will assist with operations, reviews, direct offers, and admin tasks, coordinating with housekeeping and handling payments and invoices.

Qualifications

• Fluent English and Dutch required.
• Strong writing ability and clear communication.
• Proactive mindset with ownership of tasks.
• Calm under pressure, especially at night.
• Available evenings and weekends in Antwerp for at least four months.

Responsabilités

• Guest communication: manage conversations from first message to post-checkout, including after-hours duty calls.
• Operations: coordinate with housekeeping, stock runs, support opening new addresses.
• Reviews: respond to reviews in the guest's language and identify recurring issues.
• Direct offers: handle direct enquiries and secure bookings.
• Other admin: payment follow-up, city tax checks, supplier invoices; scope varies with profile.

Connaissances

Fluent English

Dutch

Writing

Proactive

Calm under pressure

Time flexibility

Description du poste

We are a young hospitality company, two years old and growing fast: boutique stays in the centre of

Antwerp, apartments and hotel rooms alike, with more coming. The team is small. You work close to the founders, you see how decisions actually get made, and you get real responsibility early instead of a narrow task list. What we compete on is the quality of the stay. Our review scores are the proof of it, and keeping them where they are is most of what this job is about.

THE JOB

1. Guest communication. The core of the role and the reason it exists. Our reviews depend almost entirely on how guests are spoken to: how fast, how well, in what tone. You own that conversation, from the first message to after checkout. Outside office hours it continues on the duty phone. The rotation is shared across the team, planned in advance, and there is always backup reachable above you.

2. Operations. Whatever keeps the places running: coordination with housekeeping, stock runs, a hand when we open a new address or move things around. It varies, and that is part of the appeal.

3. Reviews. Follow them, answer them yourself in the guest's language, chase them after checkout, and handle the bad ones without arguing in public. Above all, spot the patterns: three guests mentioning the same problem is one thing to fix, not three complaints.

4. Direct offers. Direct bookings are our best bookings. You handle the enquiries that reach us directly, answer fast, and follow through until it is booked.

5. Other admin. Payment follow-up, city tax checks, supplier invoices. How much of this you take on depends on your profile.

YOU

• Fluent English and Dutch
• You like writing. Most of this job is written.
• Proactive: you take initiative and take ownership of what you are given, rather than waiting to be told
• Calm at 23:00 when something breaks
• In Antwerp, available evenings and weekends, and able to commit for at least four months

Hotel school not required.

PRACTICAL

Hours, pay and schedule are open to discussion, and we can build them around your studies. Student

contract or internship, both work for us. The one thing that is not flexible is the four months minimum.