IT Support & ITSM Lead - On-site (Belgium)

EUROPEAN DYNAMICS; Brussel Hoofdstad; Sur place; EUR 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Competitive remuneration

Full benefits package

Résumé du poste

EUROPEAN DYNAMICS based in Belgium seeks an IT Support Manager fluent in English to join the Development team and work on-site at customer premises. You will organize and improve IT system support, and implement ITIL/ITSM processes while maintaining knowledge bases.

You should hold a IT degree with 5 years of IT experience and be proficient in Incident, Request, Problem and Knowledge Management, plus tools like JIRA or ServiceNow. The role offers a contract or full benefits package.

Qualifications

• University degree in IT plus 5 years IT experience.
• Experience with ITSM processes and knowledge management.
• Proficiency with Incident/Request/Problem/Knowledge Management.
• Experience in user support and stakeholder coordination.
• Strong command of English.

Responsabilités

• Organise and implement IT system support.
• Design and improve ITSM processes including Incident, Request, Problem and Knowledge Management.
• Create and maintain knowledge bases and user manuals.
• Guide business users in ICT tools usage.
• Monitor performance and service levels; drive continuous improvement.
• Elaborate and implement relevant support processes.

Connaissances

ITIL/ITSM knowledge

Incident management

Request fulfilment

Problem management

Knowledge management

User support

Troubleshooting

Stakeholder coordination

Documentation

Wiki / collaborative sites

English proficiency

Formation

University degree in IT

Outils

SMT

JIRA

ServiceNow

Description du poste

EUROPEAN DYNAMICS based in Belgium seeks an IT Support Manager fluent in English to join the Development team and work on-site at customer premises. You will organize and improve IT system support, and implement ITIL/ITSM processes while maintaining knowledge bases.

You should hold a IT degree with 5 years of IT experience and be proficient in Incident, Request, Problem and Knowledge Management, plus tools like JIRA or ServiceNow. The role offers a contract or full benefits package.