Onsite Support Engineer (Ghent)

D-ploy GmbH; Oost-Vlaanderen; Remote; EUR 38,000 - 56,000; Full time

Job summary

D-ploy GmbH is seeking an Onsite Support Engineer to deliver hands-on IT support in Ghent, Belgium. You will handle hardware, software, and devices, troubleshoot incidents, and assist with user onboarding while documenting activities in the ticketing system.

The role requires 2+ years in IT support, strong Windows troubleshooting, and ServiceNow experience. Fluent English is required, with Dutch/Flemish or French considered a strong advantage.

Qualifications

• 2+ years of experience in IT Support, Desktop Support, or Onsite Support.
• Strong troubleshooting skills in Windows environments and standard workplace technologies.
• Experience with ticketing systems such as ServiceNow or similar.
• Excellent communication and customer service skills.
• Proactive, adaptable, and comfortable working in a dynamic environment.
• Ability to work independently and take ownership of issues.
• Fluent English required; Dutch, Flemish, or French is a strong advantage.
• Flexibility to occasionally support outside standard working hours if needed.
• Experience in regulated environments such as GxP is a plus.
• Ability to provide a clean criminal record extract (not older than 3 months).

Responsibilities

• Provide first and second level onsite IT support for hardware, software, mobile devices, and peripherals.
• Troubleshoot and resolve incidents and service requests.
• Support user onboarding, equipment setup, and standard workplace technologies.
• Document activities and resolutions in the ticketing system.
• Work closely with internal IT teams and stakeholders.
• Take ownership of issues and support changing priorities in a fast-paced environment.
• Provide professional and customer-focused support to end users.
• Contribute to continuous service improvement.

Skills

IT Support

Desktop Support

Onsite Support

Windows Environments

ServiceNow

Customer Service

Fluent English

Tools

Ticketing Systems

Job description

D-ploy is an IT and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.

We deliver innovative IT services and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships that enhance IT productivity and business value.

We are currently looking for an Onsite Support Engineer to provide hands‑on IT support in a dynamic client environment in Ghent, Belgium.

Tasks and Responsibilities

• Provide first and second level onsite IT support for hardware, software, mobile devices, and peripherals
• Troubleshoot and resolve incidents and service requests
• Support user onboarding, equipment setup, and standard workplace technologies
• Document activities and resolutions in the ticketing system
• Work closely with internal IT teams and stakeholders
• Take ownership of issues and support changing priorities in a fast‑paced environment
• Provide professional and customer‑focused support to end users
• Contribute to continuous service improvement

• 2+ years of experience in IT Support, Desktop Support, or Onsite Support
• Strong troubleshooting skills in Windows environments and standard workplace technologies
• Experience with ticketing systems such as ServiceNow or similar
• Excellent communication and customer service skills
• Proactive, adaptable, and comfortable working in a dynamic environment
• Ability to work independently and take ownership of issues
• Genuine interest in developing within an onsite IT support role
• Fluent English required; Dutch, Flemish, or French is a strong advantage
• Flexibility to occasionally support outside standard working hours if needed
• Experience in regulated environments such as GxP is a plus
• Ability to provide a clean criminal record extract (not older than 3 months)

• Broad range of tasks and responsibilities

• Friendly and international working environment

• Professional development opportunities

• Referral program ("Fishing for Friends")

• Company-sponsored events

Is IT in your DNA?