IT/OT Support Specialist (Onsite, Puurs, Dutch/French + English)

D-ploy GmbH; Belgique; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Vouchers

Fishing for Friends program

Refreshments in the D-ploy office

Company-sponsored events

Further development

Job summary

D-ploy GmbH is seeking an experienced IT/OT support professional to provide onsite breakdown-fix support for thin clients, IPCs, handhelds, and lab equipment. You will back global IT teams and manage incidents and changes within CSV and data integrity guidelines.

The ideal candidate has 5+ years in regulated IT/OT environments, strong industrial IT and SCADA/PLC exposure, and must be fluent in English plus Dutch or French. Onsite role with 24/7 on-call rotation in Antwerp area.

Qualifications

• Bachelor's in IT, Engineering, or related field.
• 5+ years of IT/OT support experience in regulated environments.
• Experience with industrial IT systems, SCADA/PLC, and lab software.
• Networking knowledge (VLAN, Firewall, Routing).
• ITIL process knowledge; ServiceNow/Remedy ticketing.
• Database Troubleshooting Experience MSSQL.
• Available for onsite support and 24/7 on-call rotation 1 week in a month.
• Fluency in English and Dutch or French (both written and spoken) is essential.

Responsibilities

• Onsite IT/OT support including break/fix for thin clients, IPCs, handhelds, and lab equipment
• Local hands-and-feet support for global IT teams
• Troubleshooting automation and production systems (PLC, SCADA, OT networks)
• Support for software upgrades, patching, and backups in lab/OT environments
• Incident, problem, and change management (ITIL-based)
• Compliance with CSV, GxP, and data integrity procedures
• Participation in disaster recovery and business continuity planning

Job description

D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Responsibilities

• Onsite IT/OT support including break/fix for thin clients, IPCs, handhelds, and lab equipment
• Local hands-and-feet support for global IT teams
• Troubleshooting automation and production systems (PLC, SCADA, OT networks)
• Support for software upgrades, patching, and backups in lab/OT environments
• Incident, problem, and change management (ITIL-based)
• Compliance with CSV, GxP, and data integrity procedures
• Participation in disaster recovery and business continuity planning

• Bachelor's in IT, Engineering, or related field
• 5+ years of IT/OT support experience in regulated environments
• Experience with industrial IT systems, SCADA/PLC, and lab software
• Networking knowledge (VLAN, Firewall, Routing)
• ITIL process knowledge; ServiceNow/Remedy ticketing
• Database Troubleshooting Experience MSSQL
• Available for onsite support and 24/7 on-call rotation 1 week in a month
• Fluency in Englisch and Dutch or French (both written and spoken) is essential.
• Candidate must declare Criminal Record no older than 3 months.

• Broad range of activities, tasks, and projects
• Vouchers (B-day voucher, wedding, and new born surprise)
• Fishing for Friends program – our referral program
• Refreshments in the D-ploy office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events

Is IT in your DNA?