Onsite Customer Service Administrator - Gent

Amcor Limited; Oost-Vlaanderen; Presencial; EUR 28.000 - 45.000; Tempo integral

Resumo da vaga

Amcor Limited in Ghent (AF Gent) is seeking a Customer Service Administrator to act as the key link between Amcor and its customers. This on-site role requires a customer-focused mindset, strong organisation, and the ability to collaborate with multiple internal teams to ensure an excellent customer experience.

You will manage orders, monitor fulfilment, handle complaints, and coordinate with logistics and sales to improve service levels. Fluent English and Dutch are essential.

Qualificações

• Experience in a similar position, preferably in a packaging or manufacturing environment.
• Experience of SAP and Salesforce.com preferred.
• Strong Excel skills appreciated.
• Fluent in English and Dutch.

Responsabilidades

• Manage end-to-end order management from order placement through delivery.
• Coordinate with Sales, Quality, Supply Chain, Logistics and Finance to meet customer requirements.
• Lead periodic performance reviews with customers and internal functions.
• Share customer forecasts with colleagues in neighbouring functions.
• Proactively manage finished goods levels and inventory aging.
• Acknowledge customer complaints and ensure prompt feedback.
• Coordinate expediting of rush shipments when necessary.

Conhecimentos

Customer Focused

Results Orientated

Interpersonal skills

Collaboration

Time management

Teamwork

Ferramentas

SAP

Salesforce.com

Excel

Descrição da vaga

Amcor Limited in Ghent (AF Gent) is seeking a Customer Service Administrator to act as the key link between Amcor and its customers. This on-site role requires a customer-focused mindset, strong organisation, and the ability to collaborate with multiple internal teams to ensure an excellent customer experience.

You will manage orders, monitor fulfilment, handle complaints, and coordinate with logistics and sales to improve service levels. Fluent English and Dutch are essential.