Dutch-Speaking CSR — Manufacturing Operations

Amcor Limited; Gent; Remoto; EUR 36.000 - 48.000; Tempo integral

Resumo da vaga

Amcor Limited in Gent seeks a Customer Service Representative fluent in Dutch to act as the central contact between customers and Amcor, delivering best-in-class service. This permanent role is based in Gent and focuses on end-to-end order management and cross-functional collaboration.

You will manage orders, coordinate with Sales, Finance and Production, and contribute to continuous improvement while working with a local and remote team.

Qualificações

• Experience in a similar position, preferably in a packaging or manufacturing environment.
• Experience of SAP and Salesforce.com preferred.
• Strong Excel skills appreciated.

Responsabilidades

• Manage end to end order management, from order placement through to delivery.
• Coordinate with sales, pricing, commercial and finance to fulfil orders.
• Lead the yearly, bi-yearly or quarterly performance reviews with customers and neighbouring functions.
• Share customer forecasts with colleagues from neighbouring functions.
• Proactively manage customer finished goods levels and aged inventory with colleagues.
• Acknowledge customer complaints and ensure prompt feedback.
• Coordinate expediting of rush shipments and monitor progress to delivery.
• Support credit/debit notes in collaboration with finance; assist disputed invoices.
• Build customer knowledge including SLAs, contracts and other useful information.

Conhecimentos

Customer focused

Results oriented

Interpersonal skills

Communication skills

Time management

Organisational skills

Team collaboration

Ferramentas

SAP

Salesforce.com

Excel

Descrição da vaga

Amcor Limited in Gent seeks a Customer Service Representative fluent in Dutch to act as the central contact between customers and Amcor, delivering best-in-class service. This permanent role is based in Gent and focuses on end-to-end order management and cross-functional collaboration.

You will manage orders, coordinate with Sales, Finance and Production, and contribute to continuous improvement while working with a local and remote team.