CS Administrator

Amcor Limited; Oost-Vlaanderen; Presencial; EUR 28.000 - 45.000; Tempo integral

Resumo da vaga

Amcor Limited in Ghent (AF Gent) is seeking a Customer Service Administrator to act as the key link between Amcor and its customers. This on-site role requires a customer-focused mindset, strong organisation, and the ability to collaborate with multiple internal teams to ensure an excellent customer experience.

You will manage orders, monitor fulfilment, handle complaints, and coordinate with logistics and sales to improve service levels. Fluent English and Dutch are essential.

Qualificações

• Experience in a similar position, preferably in a packaging or manufacturing environment.
• Experience of SAP and Salesforce.com preferred.
• Strong Excel skills appreciated.
• Fluent in English and Dutch.

Responsabilidades

• Manage end-to-end order management from order placement through delivery.
• Coordinate with Sales, Quality, Supply Chain, Logistics and Finance to meet customer requirements.
• Lead periodic performance reviews with customers and internal functions.
• Share customer forecasts with colleagues in neighbouring functions.
• Proactively manage finished goods levels and inventory aging.
• Acknowledge customer complaints and ensure prompt feedback.
• Coordinate expediting of rush shipments when necessary.

Conhecimentos

Customer Focused

Results Orientated

Interpersonal skills

Collaboration

Time management

Teamwork

Ferramentas

SAP

Salesforce.com

Excel

Descrição da vaga

BG and BU: Amcor Flexibles Europe, Middle East & Africa (AFEMEA)

Function: Operations - Customer Service

Line Manager’s Job Title: Customer Service Team Leader

Contract: Permanent

Location: AF Gent (Ottergemsesteenweg-Zuid 801) - on site role

The Customer Service Administrator acts as the key link between Amcor and its customers, ensuring an excellent customer experience. The role requires a customer-focused mindset, the ability to work independently within a local and remote team, strong organisational and communication skills, and the ability to build relationships with diverse stakeholders. A commitment to continuous learning and improvement is essential to enhancing customer service.

Internal & external relationships

• Plant neighbouring functions: quality, supply chain, planning, logistics, production, finance and more
• Central functions including sales, pricing, commercial, customer service, finance
• External customers

Principal Accountabilities

• Manage end to end order management, from order placement through to delivery in our Customer Relationship Management and ERP systems
• Works closely with the following functional areas to monitor customer requirements throughout the order fulfilment process, advising Customers and Sales of any significant delays and helping to provide alternatives to ensure customer expectations are fulfilled and identifying opportunities for value added services.
• Prepares for and leads the yearly, bi-yearly or quarterly performance reviews with customers and neighbouring functions
• Manage any customer request as applicable and shares all customers information including customer forecasts with colleagues from neighbouring functions
• Proactively manage customer finished goods levels and aged inventory in collaboration with neighbouring functions
• Acknowledge customers complaints, enter customer complaints with the data received and ensure the customer receives a prompt feedback
• Initiate return of goods where applicable
• Coordinate the expediting of rush shipments, where necessary and monitors their progress to delivery

Formal Qualifications and Experience

• Experience in a similar position, preferably in a packaging or manufacturing environment
• Experience of SAP and Salesforce.com preferred
• Strong Excel skills appreciated
• Fluent in English and Dutch.

Specific Skills

• Customer Focused
• Results Orientated
• Excellent interpersonal and communication skills
• Ability to build collaborative relationships
• Excellent time management and organisational skills
• Ability to work as part of a multi structure team