Dutch-Speaking Customer Service Specialist

Amcor Limited; Oost-Vlaanderen; On-site; EUR 28,000 - 38,000; Full time

Job summary

Amcor Limited is seeking a Customer Service Representative fluent in Dutch to join our Gent team in Belgium. The role centers on handling end-to-end order management, collaborating with sales, logistics and finance to ensure top-notch service for internal and external customers.

You will work within CRM/ERP systems, addressing inquiries, coordinating shipments, and resolving issues with a customer-centric mindset.

Qualifications

• Experience in a similar position, preferably in packaging/manufacturing
• Experience with SAP and Salesforce.com preferred
• Strong Excel skills appreciated

Responsibilities

• Manage end-to-end order management from placement to delivery in CRM/ERP
• Coordinate with sales, logistics and finance to meet customer needs
• Communicate delays or issues and propose alternatives to ensure satisfaction
• Process customer requests and maintain accurate records for performance reviews
• Support invoicing and credit/debit notes processes when needed
• Build knowledge of contracts and service level agreements to manage relationships

Skills

Customer focus

Results oriented

Interpersonal communication

Time management

Organisational skills

Team collaboration

Tools

SAP

Salesforce.com

Excel

Job description

Amcor Limited is seeking a Customer Service Representative fluent in Dutch to join our Gent team in Belgium. The role centers on handling end-to-end order management, collaborating with sales, logistics and finance to ensure top-notch service for internal and external customers.

You will work within CRM/ERP systems, addressing inquiries, coordinating shipments, and resolving issues with a customer-centric mindset.