Ocean Freight Process Specialist — Data, Automation & Change

Yusen Logistics Group; Cortewallewijk; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Challenging role with impact

International exposure

Career development opportunities

Collaborative environment

Exposure to senior stakeholders

Job summary

Yusen Logistics is seeking a Business Process Specialist to bridge Operations, IT, Finance and BPM within Ocean Freight Forwarding. You will analyze workflows, drive improvements, support system users and lead digitalization initiatives across the organization.

The role requires strong English communication, data-driven mindset, and experience with CargoWise and reporting tools, with occasional travel within the region.

Qualifications

• Bachelor's or Master's degree in Logistics, Economics, Supply Chain Management, or related field.
• Operational experience in Ocean Freight Forwarding and/or Air Freight Forwarding.
• Initial experience in Business Process Management, Continuous Improvement, or Project Management.
• Excellent English communication skills, written and spoken.
• Strong knowledge of Microsoft Office: Excel, Power BI, PowerPoint, Visio.
• Experience with CargoWise and workflow management systems is a strong advantage.
• Analytical, data-driven mindset with strong stakeholder management.
• Ability to work independently while collaborating across departments.

Responsibilities

• Analyze Ocean Freight Forwarding processes and monitor KPI performance.
• Optimize operational processes, governance and data quality standards.
• Implement new business processes and support change management initiatives across operations.
• Develop and deliver training programs for new and existing employees.
• Support users in the use of CargoWise and ServiceNow workflows.
• Perform UAT and support software updates and system implementations.
• Coordinate tickets and liaise between Operations and IT for EDI and API integrations.
• Collaborate with BPM team to automate and optimize processes.

Skills

Analytical thinking

Data-driven mindset

English communication

Stakeholder management

Independent working

Problem solving

Education

Bachelor's or Master's in Logistics / Economics / Supply Chain

Tools

CargoWise

ServiceNow (SNOW)

Power BI

Excel

Visio

Job description

Yusen Logistics is seeking a Business Process Specialist to bridge Operations, IT, Finance and BPM within Ocean Freight Forwarding. You will analyze workflows, drive improvements, support system users and lead digitalization initiatives across the organization.

The role requires strong English communication, data-driven mindset, and experience with CargoWise and reporting tools, with occasional travel within the region.