Business Process Specialist – Ocean Freight & Automation

Yusen Logistics (Deutschland) GmbH; Beveren-Kruibeke-Zwijndrecht; On-site; EUR 42,000 - 65,000; Full time

Job summary

Yusen Logistics is seeking a Business Process Specialist in Beveren-Kruibeke-Zwijndrecht to drive process improvements across Ocean Freight Forwarding. You will analyze workflows, improve data quality, and support system users while enabling digitalization and automation initiatives.

You will collaborate with Operations, IT, and Finance, develop training programs, and assist with UAT and system implementations. Occasional regional travel may be required.

Qualifications

• Bachelor's or Master's in Logistics, Economics, Supply Chain Management, or related field.
• Operational experience in Ocean Freight Forwarding and/or Air Freight Forwarding.
• Initial experience in Business Process Management, Continuous Improvement, or Project Management.
• Excellent English communication skills, both written and spoken.
• Strong knowledge of Microsoft Office, including Excel, Power BI, PowerPoint, and Visio.
• Experience with CargoWise and workflow management systems is a strong advantage.
• Highly analytical and data-driven mindset.
• Strong stakeholder management and communication skills.
• Ability to work independently while building effective relationships across departments.
• Structured, accurate, and proactive approach to problem-solving.
• Willingness to travel occasionally within the region when required.

Responsibilities

• Analyzing Ocean Freight Forwarding processes and monitoring KPI performance to identify improvement opportunities.
• Optimizing operational processes, process governance, and data quality standards.
• Implementing new business processes and supporting change management initiatives across operations.
• Developing and delivering training programs for both new and existing employees.
• Supporting users in the effective use of transport management systems such as CargoWise and Cargo1.
• Performing User Acceptance Testing (UAT) and supporting software updates and system implementations.
• Acting as the first point of contact for system and process-related issues and coordinating ticket management through ServiceNow (SNOW).
• Creating operational and customer-specific reports and reporting schedules.
• Supporting onboarding activities and helping new colleagues become familiar with systems and operational processes.
• Acting as a liaison between Operations and IT for EDI and API integrations with customers, vendors, and external platforms.
• Collaborating within the BPM team to further automate and optimize business processes.

Job description

Yusen Logistics is seeking a Business Process Specialist in Beveren-Kruibeke-Zwijndrecht to drive process improvements across Ocean Freight Forwarding. You will analyze workflows, improve data quality, and support system users while enabling digitalization and automation initiatives.

You will collaborate with Operations, IT, and Finance, develop training programs, and assist with UAT and system implementations. Occasional regional travel may be required.