Network & Security Support Engineer — AI-Driven Troubleshooting

Lansweeper NV; Oost-Vlaanderen; Hybrid; EUR 35,000 - 47,000; Full time

Benefits offered by this job

Meal vouchers (€10/day)

ecocheques (€250/year)

13th month

Hybrid Ghent office + home working

Monthly home working allowance

Health & life insurance

Pension plan

Company car or mobility budget

Flexible Income Plan

Job summary

Lansweeper in Ghent is hiring a Support Engineer to help IT professionals worldwide maximize the Lansweeper platform. You will troubleshoot, reproduce issues in our in-house lab across Windows, Linux, macOS, and cloud environments, and document your thought process for QA and handover.

Join a global team of ~18, with a clear path toward SME-level expertise, hybrid work setup, and competitive Belgium salary.

Qualifications

• 3+ years in IT support, system administration, or a closely related technical role with hands-on troubleshooting experience.
• Solid networking foundation across subnets, firewall rules, network segmentation, and discovery protocols.
• Hands-on experience with Linux and Windows; macOS is a plus.
• Ability to set up and configure VMs and lab environments (VMware or equivalent).
• Familiarity with Active Directory and cloud platforms (AWS and/or Azure).
• Basic familiarity with Jira, Confluence, and/or Salesforce.
• Ability to read and write basic SQL queries or scripts.
• Fluent English (written and spoken). Dutch is a strong plus for Ghent office.

Responsibilities

• Analyse and troubleshoot technical support cases from customers worldwide, primarily via written communication.
• Reproduce and solve issues in our in-house lab across Windows, Linux, macOS, VMware, Active Directory, AWS, and Azure.
• Document troubleshooting steps and train of thought clearly in every case for QA and handover.
• Follow up on open cases proactively. SLAs are respected.
• Work within a buddy system for the first six months, with output reviewed before it reaches customers.
• Maintain and improve technical documentation in Confluence, Jira, and Salesforce.
• As you grow: join customer calls for severity-one and enterprise cases, and develop SME-level expertise.

Skills

IT support

Networking fundamentals

Linux

Windows

VMware

Active Directory

AWS/Azure

Jira

Confluence

Salesforce

SQL

English fluent

Dutch helpful

Tools

Jira

Confluence

Salesforce

VMware

Job description

Lansweeper in Ghent is hiring a Support Engineer to help IT professionals worldwide maximize the Lansweeper platform. You will troubleshoot, reproduce issues in our in-house lab across Windows, Linux, macOS, and cloud environments, and document your thought process for QA and handover.

Join a global team of ~18, with a clear path toward SME-level expertise, hybrid work setup, and competitive Belgium salary.