Hybrid Network & Security Support Engineer

Lansweeper; Oost-Vlaanderen; Hybrid; EUR 35,000 - 47,000; Full time

Benefits offered by this job

Meal vouchers

Ecocheques

Vacation payout

13th month

Health & protection

Pension

Home working allowance

Company car / Mobility budget

Job summary

Lansweeper in Ghent is hiring a Support Engineer to help IT professionals worldwide maximize the Lansweeper platform. You will diagnose and resolve technical issues via written communication, reproduce problems in our in-house lab across Windows, Linux, macOS, and cloud platforms, and document steps for seamless handover.

Join a global team of ~18 in Belgium and Austin, with a hybrid work setup in Ghent. The role grows into SME expertise and may involve customer calls for severity-one or

Qualifications

• 3+ years in IT support, system administration or similar role with hands-on troubleshooting.
• Strong networking fundamentals including subnets, firewall rules and discovery protocols.
• Hands-on Linux and Windows experience; macOS is a plus.
• Ability to set up and configure VMs and lab environments (VMware or equivalent).
• Familiarity with Active Directory and cloud platforms (AWS and/or Azure).
• Basic familiarity with Jira, Confluence, and Salesforce; SQL querying ability.
• Fluent English (written and spoken); Dutch is a strong plus for Ghent office.

Responsibilities

• Analyse and troubleshoot technical support cases worldwide via written communication.
• Reproduce and solve issues in the in-house lab across Windows, Linux, macOS, VMware, Active Directory, AWS, and Azure.
• Document troubleshooting steps clearly for QA and handover.
• Proactively follow up on open cases and respect SLAs.
• Maintain and improve technical documentation in Confluence, Jira, and Salesforce.
• Grow into SME-level expertise and join severity-one / enterprise cases.

Skills

3+ years IT support

Networking fundamentals

Linux & Windows

VM lab setup

AD & Cloud (AWS/Azure)

Jira/Confluence/Salesforce basics

SQL basics

Fluent English

Dutch a plus

Tools

VMware

Confluence

Jira

Salesforce

SQL

Job description

Lansweeper in Ghent is hiring a Support Engineer to help IT professionals worldwide maximize the Lansweeper platform. You will diagnose and resolve technical issues via written communication, reproduce problems in our in-house lab across Windows, Linux, macOS, and cloud platforms, and document steps for seamless handover.

Join a global team of ~18 in Belgium and Austin, with a hybrid work setup in Ghent. The role grows into SME expertise and may involve customer calls for severity-one or