NATO Support Systems Engineer – Onsite in Mons

Job Juncture; Henegouwen; On-site; EUR 107,000 - 120,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Job Juncture is seeking a Support System Engineer for Level 2/3 service delivery at NATO facilities in Mons, Belgium. The role requires active NATO SECRET clearance, strong Windows/Linux server and network administration, and hands-on experience with VMware, SQL Server, and Azure DevOps.

You will work on-site primarily, with some off-site tasks, supporting classified environments and participating in daily stand-ups, testing, and change management activities.

Qualifications

• Active NATO SECRET security clearance.
• Minimum 5 years of Level 2/Level 3 systems engineering and support experience in a multinational and/or military organisation.
• Strong experience in Windows Server Administration, Windows Client Administration, Active Directory Administration, Network Administration, Virtualisation, IIS Web Hosting, Linux Hosting and Administration, Ansible, Containerisation.
• Microsoft SQL Server administration, including installation, configuration, maintenance and backup policies.
• Strong understanding of TCP/IP, OSI layers, firewalls and security principles.

Responsibilities

• Provide Level 2 and Level 3 support for incidents, service requests, changes, and internal activities using the NCIA ITSM and Azure DevOps NATO Software Factory ticketing systems.
• Respond, document, categorize and resolve tickets with adherence to internal procedures.
• Work mainly onsite with occasional offsite tasks at other NATO locations; participate in daily stand-ups and workshops.
• Escalate issues to level 3 and assist in troubleshooting and testing with documented tickets.
• Offer SME support for JSSC applications to users and COIs (RFI).
• Participate in User Acceptance Testing for new software releases and support Change Requests.
• Apply patches, coordinate outages, and support software updates per approved service interruptions and audit findings.
• Contribute to NRF/ARF/Enterprise CABs for new software releases and change support.
• Maintain NATO Software Factory infrastructure, user access management, and internal activities.

Skills

Windows Server Administration

Active Directory Administration

Networking Administration

Virtualisation

Powershell scripting

Python

SQL scripting

English communication

Problem-solving

Team player

Tools

Azure DevOps

VMware

System Center

IIS Web Hosting

Linux Hosting/Administration

DNS/DHCP/WSUS

GPOs

XML/XSDS

Ansible

Job description

Job Juncture is seeking a Support System Engineer for Level 2/3 service delivery at NATO facilities in Mons, Belgium. The role requires active NATO SECRET clearance, strong Windows/Linux server and network administration, and hands-on experience with VMware, SQL Server, and Azure DevOps.

You will work on-site primarily, with some off-site tasks, supporting classified environments and participating in daily stand-ups, testing, and change management activities.