On-Site NATO System Engineer: Service Delivery L2/L3

EMW; Henegouwen; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

EMW in Mons, Belgium seeks an experienced System Engineer to deliver Level 2/3 support for the JSSC. The role involves onsite work at SHAPE with occasional offsite tasks, handling incidents, requests, and changes in line with ITSM and Azure DevOps processes.

You will participate in daily planning, workshops, and testing for new software releases, ensuring timely responses and proper documentation. Strong English, scripting, and virtualization skills are essential.

Qualifications

• Active NATO SECRET security clearance is required.
• Experienced system engineer with Level 2/3 support in multinational/military environments (min 5 years).
• Proficient in Windows Server and Windows client administration, AD, DNS/DHCP, and virtualization.

Responsibilities

• Provide Level 2/3 service support for JSSC applications per ITSM/Azure DevOps tickets.
• Respond, document, categorize and resolve assigned tickets onsite with some offsite work as needed.
• Participate in daily stand-ups, workshops, and NATO software releases testing and validation.
• Coordinate outages and software updates; support Change Requests and NRF/ARF/ CABs as needed.
• Interface between JSSC apps and inter-operable FASes; maintain infrastructure, user rights and software updates.

Skills

NATO SECRET clearance

System engineering

L2/L3 support

Remote server administration

DNS/DHCP/WSUS

PowerShell/Python

VMware virtualization

SQL Server administration

Active Directory Administration

Azure DevOps

XML/XSD validation

Networking TCP/IP

Tools

VMware

IIS

System Center

Ansible

Job description

EMW in Mons, Belgium seeks an experienced System Engineer to deliver Level 2/3 support for the JSSC. The role involves onsite work at SHAPE with occasional offsite tasks, handling incidents, requests, and changes in line with ITSM and Azure DevOps processes.

You will participate in daily planning, workshops, and testing for new software releases, ensuring timely responses and proper documentation. Strong English, scripting, and virtualization skills are essential.