Multilingual Technical Support Advisor - Dutch & French

AXA; Brussel; Hybrid; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Hybrid working

Meal vouchers

Hospitalization insurance

13th month

Eco-cheques

8 vacation days

Job summary

AXA Partners is seeking a dedicated contact centre agent in Belgium to support customers during critical moments. You will handle calls, analyse issues, and register details in our system while contributing to customer satisfaction. The role offers hybrid working and a comprehensive benefits package.

Start date around December with training blocks and flexible scheduling, including weekend shifts and holidays. A secure contract and ongoing support are provided by AXA Partners.

Qualifications

• Fluent in Dutch and French (spoken and written).
• Knowledge of English is a plus.
• Experience in providing assistance services is preferred.
• Strong communication, friendliness, patience, and empathy.
• Team player and able to handle stress.

Responsibilities

• Answer incoming calls from customers.
• Analyze problems and provide advice and support.
• Register customer information in the system.
• Ensure quick and efficient handling of customer requests.
• Contribute to improving customer satisfaction.

Skills

Dutch

French

English

Assistance services

Communication

Empathy

Job description

AXA Partners is seeking a dedicated contact centre agent in Belgium to support customers during critical moments. You will handle calls, analyse issues, and register details in our system while contributing to customer satisfaction. The role offers hybrid working and a comprehensive benefits package.

Start date around December with training blocks and flexible scheduling, including weekend shifts and holidays. A secure contract and ongoing support are provided by AXA Partners.