Multilingual IT Project & Customer Support Coordinator

Neurho Solutions

Brussel

On-site

EUR 35,000 - 52,000

Full time

46 hours ago

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Job summary

Neurho is seeking a Project & Customer Support Coordinator to guide professional offices through transitions to a secure network environment. You will handle front-line contact by phone and email, manage each case from registration to installation, and coordinate with the project team and partners to keep progress moving.

The role emphasizes practical follow-up, case tracking in Excel, and ensuring timely information flow.

Qualifications

Intermediate customer service experience, used within the last year.
Intermediate Excel skills, used within the last year.
Intermediate Office 365 skills, used within the last year.
Intermediate project administration skills.
Intermediate project monitoring skills.
Intermediate project support skills, used within the last year.
Dutch at C1 level.
French at C1 level.
English at B2 level.

Responsibilities

Contact offices by phone and email, explain the next steps and answer practical questions.
Follow each case from registration and quotation through to order and installation, and act when information is missing or progress stalls.
Keep an overview of cases and their status in Excel.
Involve the right people when technical questions arise and make sure the case moves forward.
Coordinate with the project team and external partners, and flag recurring questions, issues and blockers.