Multilingual Administrative Coordinator – Healthcare Services

Siemens Healthineers AG; Dilbeek; Hybride; EUR 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Work–life balance

Company car

13th-month salary

Performance bonus

Employee share ownership plan

Health insurance

Provident scheme

Training opportunities

Résumé du poste

Varian, a Siemens Healthineers Company, is seeking an Administrative Coordinator who will support hospitals by coordinating service requests, managing urgent issues, and acting as the first point of contact in Dutch, French, and English. The role involves coordinating with service engineers and internal teams, ordering parts, and arranging on-site visits.

You will handle multiple tasks, maintain thorough documentation, and ensure timely communication.

Qualifications

• You have a post-secondary education (two years) or an equivalent qualification.
• You have at least 5 years of professional experience in a similar administrative or coordination role.
• You are professionally proficient in Dutch, French and English, both written and spoken.
• You are proficient in standard office software, including Microsoft Office.
• Experience with an ERP system such as SAP is desirable.
• You have excellent oral and written communication skills and are comfortable interacting with customers, service engineers and internal stakeholders.
• You have a strong customer-service mindset and know how to set priorities, stay organised and take initiative.
• You are able to manage multiple tasks simultaneously and coordinate activities across different functions.
• You enjoy working as part of a team and demonstrate a high level of accuracy, discipline and responsiveness.
• You are reliable, organised and able to remain composed and effective when handling urgent customer requests.
• You understand the importance of professionalism and commitment when supporting customers whose activities may have a direct impact on patient care.

Responsabilités

• Handle incoming calls and requests from customers, primarily hospitals in Dutch- and French-speaking regions and manage urgent requests through to completion.
• Record customer requests accurately in the appropriate systems.
• Assign or transfer requests to suitably qualified service engineers.
• Order the spare parts required to address customer requests.
• Arrange on-site service visits where necessary.
• Coordinate schedules and plan non-urgent service interventions.
• Ensure effective communication and coordination between customers, service engineers and internal teams.
• Perform a range of general administrative duties to support the service organisation.
• Manage internal communications in English.
• Ensure a high level of accuracy and responsiveness in all activities.
• Remain available beyond 6:00 p.m. when necessary, including in the event of a late customer call, until the matter is fully addressed.

Connaissances

Dutch

French

English

MS Office

Formation

Post-secondary education (two years) or equivalent

Outils

SAP

Description du poste

Varian, a Siemens Healthineers Company, is seeking an Administrative Coordinator who will support hospitals by coordinating service requests, managing urgent issues, and acting as the first point of contact in Dutch, French, and English. The role involves coordinating with service engineers and internal teams, ordering parts, and arranging on-site visits.

You will handle multiple tasks, maintain thorough documentation, and ensure timely communication.