Multilingual Customer Care Specialist — Brussels (Temporary)

Edenred; Brussel Hoofdstad; Hybrid; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Hospitalization insurance

Ambulatory care insurance

Public transport fully covered

Vouchers (Edenred)

Job summary

Edenred in Brussels is seeking a Support Officer for our Customer Care team. You will support colleagues by handling customer and user requests within SLAs and maintaining written, and occasional phone, contact with clients. The role emphasizes proactive analysis and tailored solutions to strengthen customer trust.

We value at least one year of experience in customer care, aftersales or similar, and fluency in French, Dutch and English. Proficiency in Microsoft Office and IT tools is required.

Qualifications

• First professional experience in customer care, aftersales, or related field.
• Fluent in French, Dutch and English.
• Proficient with Microsoft Office and IT tools.

Responsibilities

• Maintain contact with clients in writing and occasionally by phone.
• Handle daily complaints and questions from customers and provide information about products.
• Analyze and process requests using internal procedures and product knowledge.
• Strengthen trust with customers and foster loyalty through proactive solutions.
• Inform management and IT department of issues or malfunctions.

Skills

Customer care experience

Multilingual (FR, NL, EN)

Tools

Microsoft Office

Job description

Edenred in Brussels is seeking a Support Officer for our Customer Care team. You will support colleagues by handling customer and user requests within SLAs and maintaining written, and occasional phone, contact with clients. The role emphasizes proactive analysis and tailored solutions to strengthen customer trust.

We value at least one year of experience in customer care, aftersales or similar, and fluency in French, Dutch and English. Proficiency in Microsoft Office and IT tools is required.