Support Officer

Edenred; Brussel Hoofdstad; Hybrid; EUR 30,000 - 36,000; Full time

Benefits offered by this job

Hospitalization insurance

Ambulatory care insurance

Public transport fully covered

Vouchers (Edenred)

Job summary

Edenred in Brussels is seeking a Support Officer for our Customer Care team. You will support colleagues by handling customer and user requests within SLAs and maintaining written, and occasional phone, contact with clients. The role emphasizes proactive analysis and tailored solutions to strengthen customer trust.

We value at least one year of experience in customer care, aftersales or similar, and fluency in French, Dutch and English. Proficiency in Microsoft Office and IT tools is required.

Qualifications

• First professional experience in customer care, aftersales, or related field.
• Fluent in French, Dutch and English.
• Proficient with Microsoft Office and IT tools.

Responsibilities

• Maintain contact with clients in writing and occasionally by phone.
• Handle daily complaints and questions from customers and provide information about products.
• Analyze and process requests using internal procedures and product knowledge.
• Strengthen trust with customers and foster loyalty through proactive solutions.
• Inform management and IT department of issues or malfunctions.

Skills

Customer care experience

Multilingual (FR, NL, EN)

MS Office

Tools

Microsoft Office

Microsoft Office

Job description

At Edenred, we believe that healthy and engaged employees are the foundation of a thriving organization. Every day, we provide innovative solutions to improve the lives of millions of Belgians by connecting 1.8 million employees, 70,000 companies, and tens of thousands of merchants and partners. **But it is as a team that we continue to improve the workplace and imagine the world of tomorrow. What if you were part of it?** *At Edenred, we recognize, recruit, and develop all talents while respecting each individual's uniqueness.**We encourage and consider all applications without distinction of origin, gender, identity or expression of gender, sexual orientation, age, disability status, or any other protected criteria as defined by Unia.*# **YOU WILL VIBE WITH US** We are looking for a Support Officer to join our Customer Care team. In this role, you will support your colleagues in managing customer and user requests, ensuring they are handled within the agreed deadlines (SLAs). Your responsibilities will include:* Maintaining contact with clients, mainly in writing and occasionally by phone.* Handling daily complaints and questions from customers, and providing them with information about our products.* Proactively and thoroughly analyzing and processing all requests, drawing on your mastery of our internal procedures as well as your knowledge of our products and management tools.* Strengthening the relationship of trust with customers and fostering their loyalty to our company by taking initiative and proposing expert, tailored solutions.* Informing management and the IT department of any issues or malfunctions that arise.# **WE WILL VIBE WITH YOU*** You have at least one first professional experience in customer care, aftersales or similar.* You are fluent in **French, Dutch and English**.* You have a solid understanding of Microsoft Office and feel comfortable with IT tools in general.* You work very precisely, independently and can adapt easily. You would describe yourself as someone who is curious, isn’t afraid to take initiative and has an eye for good service.# **START DATE**1st of December 2026# **OTHER INFORMATION*** Temporary full-time contract (38 hours/week).* Location: Brussels (Auderghem)* A stimulating position within a dynamic organization that focuses on technological innovation to enhance workers' purchasing power.* You are covered with hospitalization and ambulatory care insurance (with the option to extend it to your family).* You benefit from all Edenred-solutions, such as vouchers but also Edenred Engagement (including Edenred Discounts).* Your public transport commuting expenses are fully (100%) covered by Edenred.