Mid-Senior Customer Service Administrator – Belgium (Onsite)

Leviat; Brussel Hoofdstad; On-site; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Hybrid working

Pension contribution

Health care

Discounted shopping

Learning and development support

Job summary

Leviat, a global leader in construction accessories, is seeking a Customer Service Representative (Administrator) in Ternat, Belgium. You will ensure precise administrative support, strong data quality, and financial follow-up while assisting the Sales team and handling peak workloads.

With 1–3 years in administration or sales, you’ll manage inquiries, orders, returns, and credits, collaborate with Finance, Logistics and Production, and use ERP tools to keep data accurate and processes smooth.

Qualifications

• Bachelor degree level or equivalent administrative experience.
• 1–3 years in administrative Customer Service or Sales Administration.
• Experience as central contact person via phone and email.
• Strong data management, documentation and order processing skills.
• ERP systems experience (Dynamics AX / D365 FO) and stock processes.
• Familiarity with configurator tools or willingness to learn them.
• Knowledge of invoicing and basic financial follow-up.
• CRM systems (C4C) and MS Office proficiency.
• Customer-oriented, accurate and a collaborative team player.
• Dutch plus French, with basic English.

Responsibilities

• Act as first contact and internal ambassador for customers, guiding inquiries to orders.
• Provide accurate administrative support and maintain high data quality.
• Give customers complete information so orders are processed correctly.
• Handle inquiries, quotations, orders, returns and credit notes with a service mindset.
• Support billing and monitor documentation for strong financial follow-up.
• Communicate delays, stock issues or alternatives to customers proactively.
• Support peak workloads and collaborate with Finance, Logistics, Procurement and Production.
• Maintain customer data accuracy and update systems accordingly.
• Prepare pricing checks and contract price validation for sales reps.
• Register technical requests in C4C and process orders in SUMO, KORBO, Configurator.

Skills

Customer service

Communication

Team collaboration

Problem solving

Attention to detail

Education

Bachelor degree or equivalent experience

Tools

Dynamics AX / D365 FO

SUMO

KORBO

C4C

Airtable CN

Job description

Leviat, a global leader in construction accessories, is seeking a Customer Service Representative (Administrator) in Ternat, Belgium. You will ensure precise administrative support, strong data quality, and financial follow-up while assisting the Sales team and handling peak workloads.

With 1–3 years in administration or sales, you’ll manage inquiries, orders, returns, and credits, collaborate with Finance, Logistics and Production, and use ERP tools to keep data accurate and processes smooth.