Membership_Support_Advisor

David-Lloyd-Club; Ukkel; Sur place; EUR 28 000 - 38 000; Plein temps

Avantages offerts par ce poste

Free club membership

Family membership

Food & drinks discount

Swimming and tennis discounts

Personal training discounts

Wagestream on-demand pay

Benefits suite access

Career advancement opportunities

Résumé du poste

David-Lloyd-Club is seeking a dedicated Member Support Advisor to handle member queries via chat, phone and email. The role is based in one of our Membership Hubs with daytime shifts and a steady, office-based schedule.

You will actively engage with members to deliver high-quality service and support, contributing to a welcoming club environment. Ideal candidates will have outbound calling experience, strong customer service skills, and a results-driven attitude.

Qualifications

• Experience in outbound calling and handling customer queries is essential.
• Exceptional customer service skills and clear communication are required.
• A drive to hit targets and the ability to thrive in a fast-paced environment is important.

Responsabilités

Connaissances

Outbound calling

Customer service

Communication

Call centre experience

Target driven

Organised

Description du poste

Would you like to join Europe's leading premium health and wellness group?Our team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor to join our team!Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.You will work as part of a team focused on providing outstanding service and support to our members. This role is based in one of our Membership Hubs, with working hours of either 9:00-17:00 or 10:00-18:00, offering a consistent and structured working pattern.We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potentialOur perks:Free Club Membership for you and your family!50% Discount on food and drinks.Discounts on Swimming, Tennis Lessons, and Personal Training.Opportunities for Career Advancement through internal training and development.Wagestream App: Get paid on demand!Access to our Benefits Suite.About you:Experience in outbound calling and handling customer queries is essential. Previous experience in a call centre environment would be desirableExceptional customer service skillsA drive to hit targetsResilient with the ability to thrive in a fast-paced environmentExcellent communication and organisation skillsYou will need to be within a reasonable commuting distance of the hub, as this position is fully office-based.Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!