Membership_Support_Advisor

David Lloyd Clubs; Brussel Hoofdstad; Sur place; EUR 25 000 - 34 000; Plein temps

Avantages offerts par ce poste

Free Family Membership

Food & drinks discount

Sport discounts

Career advancement

Wagestream pay on demand

Benefits suite access

Résumé du poste

David Lloyd Clubs is seeking a passionate Member Support Advisor to join the team in Belgium. The role handles member queries across Chat, Telephone and Email, processing requests accurately and delivering excellent service.

The position is office-based in one of our Membership Hubs, with consistent hours either 9:00-17:00 or 10:00-18:00, ensuring a structured pattern and predictable routine.

Qualifications

• Experience in outbound calling and handling customer queries is essential.
• Previous experience in a call centre environment would be desirable
• Exceptional customer service skills
• A drive to hit targets
• Resilient with the ability to thrive in a fast-paced environment
• Excellent communication and organisation skills
• You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based.

Responsabilités

• Your role will effectively handle member queries and requests via Chat, Telephone and Email.
• Process membership queries in a timely, accurate and efficient manner.
• Actively engage with members to provide high quality service.
• Work as part of a team in our Membership Hubs with fixed hours (9:00-17:00 or 10:00-18:00).

Connaissances

Outbound calling

Customer queries

Call centre

Communication skills

Targets

Organization

Resilience

Description du poste

Would you like to join Europe's leading premium health and wellness group?

Our team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor to join our team!

Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.

You will work as part of a team focused on providing outstanding service and support to our members. This role is based in one of our Membership Hubs, with working hours of either 9:00-17:00 or 10:00-18:00, offering a consistent and structured working pattern.

We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential.

Our Perks

• Free Club Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About You

• Experience in outbound calling and handling customer queries is essential. Previous experience in a call centre environment would be desirable
• Exceptional customer service skills
• A drive to hit targets
• Resilient with the ability to thrive in a fast-paced environment
• Excellent communication and organisation skills
• You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based.

Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!