Member Experience Specialist

David Lloyd Clubs; Brussel Hoofdstad; Sur place; EUR 25 000 - 34 000; Plein temps

Avantages offerts par ce poste

Free Family Membership

Food & drinks discount

Sport discounts

Career advancement

Wagestream pay on demand

Benefits suite access

Résumé du poste

David Lloyd Clubs is seeking a passionate Member Support Advisor to join the team in Belgium. The role handles member queries across Chat, Telephone and Email, processing requests accurately and delivering excellent service.

The position is office-based in one of our Membership Hubs, with consistent hours either 9:00-17:00 or 10:00-18:00, ensuring a structured pattern and predictable routine.

Qualifications

• Experience in outbound calling and handling customer queries is essential.
• Previous experience in a call centre environment would be desirable
• Exceptional customer service skills
• A drive to hit targets
• Resilient with the ability to thrive in a fast-paced environment
• Excellent communication and organisation skills
• You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based.

Responsabilités

• Your role will effectively handle member queries and requests via Chat, Telephone and Email.
• Process membership queries in a timely, accurate and efficient manner.
• Actively engage with members to provide high quality service.
• Work as part of a team in our Membership Hubs with fixed hours (9:00-17:00 or 10:00-18:00).

Connaissances

Outbound calling

Customer queries

Call centre

Communication skills

Targets

Organization

Resilience

Description du poste

David Lloyd Clubs is seeking a passionate Member Support Advisor to join the team in Belgium. The role handles member queries across Chat, Telephone and Email, processing requests accurately and delivering excellent service.

The position is office-based in one of our Membership Hubs, with consistent hours either 9:00-17:00 or 10:00-18:00, ensuring a structured pattern and predictable routine.