Luxury Boutique Manager: Lead Sales & Client Experience

Lumesse; Brussel; Sur place; EUR 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Hospital insurance

Meal vouchers

Ecocheques

Résumé du poste

Swatch Group Benelux is seeking a Store Manager for a Brussels luxury boutique to lead the team, drive sales, and ensure premium client experiences in line with brand standards.

You will coach staff, manage rosters and OT, maintain boutique presentation, and leverage CRM for clienteling and reporting. Prior luxury retail and leadership experience required; English fluency is essential.

Qualifications

• Minimum 4 years of experience in luxury retail, with at least 2 years in a managerial role.
• Proven track record in achieving and exceeding sales targets in a competitive environment.
• Strong business acumen, analytical skills, and results-oriented mindset.
• Strong understanding of the luxury consumer mindset and ultra-high-net-worth customer behaviour.
• Collaborative approach with the ability to foster teamwork and a "can-do" attitude.
• Intellectual curiosity and a passion for learning and staying updated on industry trends.
• Exceptional communication and presentation skills in English (additional language is a plus).
• Passion for luxury watches, craftsmanship, and brand heritage.
• Comfortable using Excel, Word, and SAP for operational and reporting tasks.

Responsabilités

• Provide clear leadership to the Boutique team by effectively communicating objectives, individual responsibilities, expected outcomes, brand standards, and operational procedures.
• Coach each team member to achieve both individual and collective goals through regular team meetings, OJT, performance appraisals, proactive identification of training needs, task delegation, and consistent feedback.
• Oversee staff appearance and conduct to ensure compliant with company policies and boutique standards, including uniform, grooming, language, and overall presentation.
• Exceed boutique targets in accordance with brand’s retail strategy while ensuring full compliance.
• Attract and convert target prospects into boutique clients. Design and implement tailored programs to acquire high-potential customers and effectively manage the client lifecycle.
• Foster lasting relationships and cultivate loyalty with clients as a member of the Omega family by delivering exceptional service.
• Identify growth opportunities and propose clienteling strategies through effective use of the CRM system.
• Collect, update, and manage client information, and oversee the clienteling activities performed by Sales Consultants.
• Ensure the boutique is well-maintained, including cleanliness, visually appealing displays, and adherence to Visual Merchandising (VM) guidelines.
• Comply with Group and Brand procedures as outlined in the Retail Manual. Identify operational challenges and propose effective solutions.
• Safeguard the security and proper maintenance of the timepiece stock.
• Manage and prepare the monthly duty roster, monitor attendance.
• Oversee and verify overtime (OT) submissions, ensuring accuracy, proper justification, and timely submission for payroll processing.
• Coordinate and participate in regular and ad-hoc stock takes, ensure accurate inventory reconciliation, and submit reports within deadlines.
• Consolidate and submit sales and operational reports, tracking key performance metrics and highlighting variances or issues to management.
• Maintain accurate records of staff attendance, leave, and operational documents such as petty cash, courier logs, and maintenance reports, ensuring administrative compliance with company policies.
• Ensure timely reporting, document submission, and effective communication of updates or policy changes to the boutique team.

Connaissances

Sales

Leadership

Team management

Analytical skills

Communication skills

MS Excel

SAP

Outils

SAP

Excel

Description du poste

Swatch Group Benelux is seeking a Store Manager for a Brussels luxury boutique to lead the team, drive sales, and ensure premium client experiences in line with brand standards.

You will coach staff, manage rosters and OT, maintain boutique presentation, and leverage CRM for clienteling and reporting. Prior luxury retail and leadership experience required; English fluency is essential.