Boutique Team Lead: Growth, Training & Clienteling

The SWATCH Group; Anderlecht, Brussel; Sur place; EUR 34 000 - 46 000; Plein temps

Avantages offerts par ce poste

Hospital insurance

Meal vouchers

Ecocheques

Résumé du poste

The Swatch Group in Brussels region is seeking a Boutique Team Lead to steer daily operations, sales, and client relations in a premium retail environment.

You will supervise staff, ensure brand standards and VM guidelines, develop clienteling activities, and coordinate admin tasks including stock and reporting. This full-time role offers stability and growth within a world-renowned luxury group.

Responsabilités

• Provide clear leadership to the Boutique team by effectively communicating objectives, individual responsibilities, expected outcomes, brand standards, and operational procedures. Assign tasks accordingly, monitor progress, and ensure ongoing communication.
• Coach each team member to achieve both individual and collective goals through regular team meetings, on-the-job training, performance appraisals, proactive training needs, task delegation, and consistent feedback.
• Oversee staff appearance and conduct to ensure compliance with company policies and boutique standards, including uniform, grooming, language, and overall presentation.
• Exceed boutique targets in accordance with brand’s retail strategy while ensuring full compliance.
• Attract and convert target prospects into boutique clients. Design and implement tailored programs to acquire high-potential customers and effectively manage the client lifecycle.
• Foster lasting relationships and cultivate loyalty with clients as a member of the Omega family by delivering exceptional service.
• Identify growth opportunities and propose clienteling strategies through effective use of the CRM system. Collect, update, and manage client information, and oversee the clienteling activities performed by Sales Consultants.
• Ensure boutique is well-maintained, including cleanliness, displays, and VM guidelines.
• Comply with Group and Brand procedures in the Retail Manual. Identify challenges and propose solutions.
• Safeguard the security and proper maintenance of the timepiece stock.
• Manage and prepare the monthly duty roster, monitor attendance.
• Oversee OT submissions, ensure accuracy and payroll readiness.
• Coordinate stock takes and inventory reconciliation, submit reports on time.
• Consolidate and submit sales and operational reports, track KPIs and variances.
• Maintain records of staff attendance, leave, and documents ensuring compliance.

Connaissances

Team Leadership

Clienteling

CRM management

People management

Outils

CRM system

Description du poste

The Swatch Group in Brussels region is seeking a Boutique Team Lead to steer daily operations, sales, and client relations in a premium retail environment.

You will supervise staff, ensure brand standards and VM guidelines, develop clienteling activities, and coordinate admin tasks including stock and reporting. This full-time role offers stability and growth within a world-renowned luxury group.