Logistics Operations Team Lead — Customer Focus

Inter IKEA Systems B.V.; Luik; Sur place; EUR 55 000 - 75 000; Plein temps

Résumé du poste

Inter IKEA Systems B.V. Belgium is seeking a Service Fulfillment Operations Team Leader to drive the last mile of IKEA’s supply chain. You will lead a cross-functional team, coordinate daily operations with partners, and focus on cost, lead-time, and customer satisfaction.

You will report to the Service Fulfillment Operations Manager, travel to stores and fulfillment units, and work in a collaborative, multicultural environment that values continuous improvement and sustainability.

Qualifications

• 2-4 years working with different stakeholders and external partners.
• Analytical and numerical skills to assess service fulfilment opportunities.
• Fluent level in English.
• University degree in Logistics, Economics, or business administration or equivalent experience.

Responsabilités

• Lead a team of service fulfilment ops developers or specialists to ensure high performance.
• Daily operations for services with internal and external partners.
• Drive operational excellence, efficiency, and continuous improvement.
• Develop lead-time and capacity planning while focusing on sustainability.
• Travel to stores and Fulfillment Units as needed.

Connaissances

Analytical skills

Numerical skills

Communication & negotiation

Leadership

Stakeholder management

Fluent English

Formation

University degree in Logistics, Economics, business administration or relevant work experience

Outils

Microsoft Office

IKEA applications

Description du poste

Inter IKEA Systems B.V. Belgium is seeking a Service Fulfillment Operations Team Leader to drive the last mile of IKEA’s supply chain. You will lead a cross-functional team, coordinate daily operations with partners, and focus on cost, lead-time, and customer satisfaction.

You will report to the Service Fulfillment Operations Manager, travel to stores and fulfillment units, and work in a collaborative, multicultural environment that values continuous improvement and sustainability.