Logistic Operations Team Leader

IKEA; Luik; Sur place; EUR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Eco-vouchers

End-of-year bonus

IKEA staff discount 15%

Private hospitalization insurance

Pension savings

Résumé du poste

IKEA Belgium is seeking a Service Fulfillment Operations Team Leader to guide a team of specialists and drive end-to-end service execution across our stores and fulfillment units. You will coordinate daily operations with internal and external partners, focusing on efficiency, cost control and customer satisfaction.

The role requires a university degree in logistics or business administration, 2–4 years of stakeholder experience, strong analytical skills, and fluency in English.

Qualifications

• 2–4 years of experience with stakeholders and external partners
• Proven analytical and numerical skills with financial impact awareness
• Strong proficiency in Microsoft Office and IKEA applications
• Experience in meeting, influencing and interacting with business partners
• Fluent level in English

Responsabilités

• Lead a team of Service Fulfilment Operations specialists to ensure a high‑performing organization
• Oversee daily operations with internal and external service partners
• Drive operational excellence, efficiency and continuous improvement
• Plan short and mid‑term capacities and manage cost development
• Develop lead-time improvements and sustainability initiatives
• Report to the Service Fulfillment Operations Manager; travel to stores and Fulfillment Units

Connaissances

Analytical skills

Numerical skills

Stakeholder management

Leadership

Communication

Fluent English

Formation

University degree in Logistics, Economics or Business Administration

Outils

Microsoft Office

IKEA applications

Description du poste

WHO YOU ARE

In a time where the buying behavior of IKEA customers constantly changes and the demand for services in general is increasing, you as a service fulfillment operations Team Leader are responsible to bring the last leg of IKEA’s supply chain to the next level. The last leg of IKEA’s supply chain is often the most critical, given it’s one of the last steps before IKEA’s products reaches our many customer.

As a team we have the willingness to improve the business by making our customer happy about their services execution and to make IKEA Belgium more profitable by avoiding unnecessary costs. We are all strong believers that we can achieve a lot together and have fun as well, so do not hesitate to apply and we will change your job life.

You are eager and self-driven to constantly develop and demonstrates a willingness to develop skills and effective ways of working to benefit IKEA and personal growth. By being customer oriented you see the customer first and consider the impact on the customer when taking decisions. You naturally share the IKEA vision, values and culture and have a strong interest in home furnishing. You enjoy applying tactical and operational approach for analyzing business opportunities from customer perspective and inspired by challenging situations. You have an eagerness and desire to understand the IKEA business, the customer and co-worker needs and influence improvement of the business with a focus on customer satisfaction.

For this role you should have a university degree in preferred Logistics, Economics, business administration or relevant work experience.

• You bring with you 2-4 years working experience where you were used to work with different stakeholders and external partners.


• You have proven analytical and numerical skills and use your know-how to develop the service fulfillment with high quality understanding the financial impact and customer experience.


• You have high proficiency in Microsoft Office and IKEA applications.


• You have knowledge and experience of meeting, influencing and interacting with various business partners.


• You have a fluent level in English

YOUR RESPONSIBILITIES

As a person you have a strong collaborative mind-set in building relationships across the organization and use your excellent communication and negotiation skills. You have the ability to identify need and drive change within the organization acting in multi-cultural, interdependent and matrix environments in a fast-changing environment. You have capability to translate business and customer needs into development initiatives and actions with an end-to-end approach.

As a leader you will be accountable for leading a team of specialists (Service Fulfilment Operations developers or Service Fulfilment Operations Specialists) to secure a high-performing organization in the market service fulfilment network including:

• Daily operations for services connected to internal and external service partners


• Operational excellence


• Efficiency and continuous improvement


• Short and mid-term capacities


• Cost development and contribution to the cost goal


• Lead-time development


• Sustainability

In this role you will report to the Service Fulfillment Operations Manager. This role is located in Service Office, Zaventem. The role includes travelling to the stores and Fulfillment Unit/s

OUR TEAM WITHIN IKEA

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

BENEFITS

At IKEA, we like to give you the space to take control of your own development and growth. We believe in entrepreneurship and initiative and want to make it easy for you. In the first few weeks/months, you will be offered a 5-step development plan to get you started, with enough personal space to create the learning moments you need.

We offer this structure and a supportive network of colleagues who will make sure you feel comfortable in this situation and give you time to learn, make mistakes and develop.

In addition to a competitive remuneration, we offer:

• Eco-vouchers


• End-of-year bonus, holiday pay and sector premiums


• An additional allowance if you come by bike


• Private leasing of an electric bike, we are happy to give you a boost


• Comprehensive hospitalization insurance


• A private accidents insurance


• Pension savings


• A leave savings plan: choose how you want your late/early hours (before 7h and as of 19h) to be paid out: a supplement on your salary or in holiday hours


• We also offer extra-legal holidays, seniority holidays and for full-time colleagues 6 extra days off


• A canteen where you can eat delicious food at very democratic prices


• IKEA Tack! Loyalty reward, an additional deposit into your retirement savings based on our global results and your loyalty to IKEA


• ONE IKEA Bonus: an additional bonus based on your shop's results


• IKEA Benefits at work: a portal offer you great discount for well-known stores and brands


• IKEA staff discount 15% on all your purchases


• Team outings & staff parties, because togetherness is very important to us


• A nice extra in case of legal cohabitation/marriage/birth/retirements to celebrate these beautiful moments

At IKEA, we believe in a diverse and inclusive workplace, where every individual is respected and valued. Our recruitment process is designed to be inclusive and bias-free, with equal opportunities for every candidate. We therefore encourage all candidates to apply, with their diverse backgrounds, identities and experiences. Our sites are always easily accessible by public transport, a deliberate choice to enable our employees and customers to travel sustainably.