Senior Fulfilment Availability Lead – Multichannel Growth

IKEA; Luxemburg; Sur place; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Extended insurance package

Staff discount

IKEA staff restaurant

Eco-vouchers

IKEA bonus based on commercial results

TACK pension saving program

Résumé du poste

IKEA in Zaventem is seeking a senior leader to secure market fulfilment across the end-to-end process, ensuring availability at the lowest cost and a seamless customer shopping experience. You will translate commercial priorities into actions for Customer Fulfilment, lead capacity planning, forecasting, and multi-channel coordination.

You will report to the Country Customer Fulfilment Manager and drive development of the Fulfilment Availability and Support organization with a customer-centric,

Qualifications

• University degree or proven performance in logistics/supply chain
• 4-6 years in a management position (distribution, retail, logistics)
• Proven leadership in a large organization delivering business results and people development
• Retail/home furnishing/supply chain/customer service experience and interest
• Experience as a management team member with collaboration to influence the business
• Knowledge of labor laws and third-party relations (unions, external providers)
• Experience implementing mid- and long-term strategies with goal setting
• Ability to influence in a matrix organization
• Led projects or processes at country/market level
• Coaching/mentoring/advisory and conflict management skills

Responsabilités

• Secure availability to customers for the total offer at lowest costs in an end-to-end perspective
• Translate and co-create commercial priorities into actions for Customer Fulfilment in the market
• Flow and capacity management
• Forecasting and ordering
• Range and supply administration
• Customer order management and stock quality
• Reverse flow
• Lead, coach and develop the market Fulfilment Availability and Support organization

Connaissances

Leadership

Management experience

Cross-functional collaboration

Customer service focus

Negotiation/people skills

Problem solving

Coaching/mentoring

Strategic planning

Influence in matrix org

Project leadership

Formation

University degree (Economics, Logistics, SCM)

Description du poste

IKEA in Zaventem is seeking a senior leader to secure market fulfilment across the end-to-end process, ensuring availability at the lowest cost and a seamless customer shopping experience. You will translate commercial priorities into actions for Customer Fulfilment, lead capacity planning, forecasting, and multi-channel coordination.

You will report to the Country Customer Fulfilment Manager and drive development of the Fulfilment Availability and Support organization with a customer-centric,