Logistics Operations Lead - Customer Fulfillment

IKEA Gruppe; Hognoul; On-site; Confidentiel; Full time

Benefits offered by this job

Eco-vouchers

End-of-year bonus

Holiday pay

Bike allowance

Electric bike leasing

Hospitalization insurance

Private accident insurance

Pension savings

Leave savings plan

Extra holidays

Canteen

IKEA Tack! Loyalty reward

ONE IKEA Bonus

Staff discount 15%

Team outings

Job summary

IKEA Belgium is seeking a Service Fulfillment Operations Team Leader to drive the last mile of IKEA's supply chain. You will lead a team of specialists, coordinate with internal and external partners, and ensure high customer satisfaction through operational excellence.

You will report to the Service Fulfillment Operations Manager and travel to stores as part of duties. This role is based at the Service Office in Zaventem, and supports long-term capacity planning and sustainability goals.

Qualifications

• University degree in Logistics, Economics, business administration or relevant work experience.
• 2-4 years working experience with different stakeholders and external partners.
• Proven analytical and numerical skills and ability to develop service fulfillment with financial impact and customer experience.
• High proficiency in Microsoft Office and IKEA applications.
• Knowledge and experience of meeting, influencing and interacting with various business partners.
• Fluent in English.

Responsibilities

• Lead a team of specialists (Service Fulfilment Operations developers or specialists) to ensure a high-performing organization in the market service fulfilment network.
• Daily operations for services connected to internal and external service partners.
• Drive operational excellence, efficiency and continuous improvement.
• Plan short and mid-term capacities and support cost development towards goals.
• Develop lead-time improvements and sustainability initiatives.

Skills

Analytical skills

Numerical skills

Microsoft Office

IKEA applications

Stakeholder management

English fluency

Education

University degree in Logistics, Economics or Business Administration

Job description

IKEA Belgium is seeking a Service Fulfillment Operations Team Leader to drive the last mile of IKEA's supply chain. You will lead a team of specialists, coordinate with internal and external partners, and ensure high customer satisfaction through operational excellence.

You will report to the Service Fulfillment Operations Manager and travel to stores as part of duties. This role is based at the Service Office in Zaventem, and supports long-term capacity planning and sustainability goals.