Logistic Operations Team Leader

Inter IKEA Systems B.V.; Luik; Sur place; EUR 55 000 - 75 000; Plein temps

Résumé du poste

Inter IKEA Systems B.V. Belgium is seeking a Service Fulfillment Operations Team Leader to drive the last mile of IKEA’s supply chain. You will lead a cross-functional team, coordinate daily operations with partners, and focus on cost, lead-time, and customer satisfaction.

You will report to the Service Fulfillment Operations Manager, travel to stores and fulfillment units, and work in a collaborative, multicultural environment that values continuous improvement and sustainability.

Qualifications

• 2-4 years working with different stakeholders and external partners.
• Analytical and numerical skills to assess service fulfilment opportunities.
• Fluent level in English.
• University degree in Logistics, Economics, or business administration or equivalent experience.

Responsabilités

• Lead a team of service fulfilment ops developers or specialists to ensure high performance.
• Daily operations for services with internal and external partners.
• Drive operational excellence, efficiency, and continuous improvement.
• Develop lead-time and capacity planning while focusing on sustainability.
• Travel to stores and Fulfillment Units as needed.

Connaissances

Analytical skills

Numerical skills

Communication & negotiation

Leadership

Stakeholder management

Fluent English

Formation

University degree in Logistics, Economics, business administration or relevant work experience

Outils

Microsoft Office

IKEA applications

Description du poste

\"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.\"

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

Candidate profile (text) - Default language In a time where the buying behavior of IKEA customers constantly changes and the demand for services in general is increasing, you as a service fulfillment operations Team Leader are responsible to bring the last leg of IKEA’s supply chain to the next level. The last leg of IKEA’s supply chain is often the most critical, given it’s one of the last steps before IKEA’s products reaches our many customer. As a team we have the willingness to improve the business by making our customer happy about their services execution and to make IKEA Belgium more profitable by avoiding unnecessary costs. We are all strong believers that we can achieve a lot together and have fun as well, so do not hesitate to apply and we will change your job life. You are eager and self-driven to constantly develop and demonstrates a willingness to develop skills and effective ways of working to benefit IKEA and personal growth. By being customer oriented you see the customer first and consider the impact on the customer when taking decisions. You naturally share the IKEA vision, values and culture and have a strong interest in home furnishing. You enjoy applying tactical and operational approach for analyzing business opportunities from customer perspective and inspired by challenging situations. You have an eagerness and desire to understand the IKEA business, the customer and co-worker needs and influence improvement of the business with a focus on customer satisfaction. For this role you should have a university degree in preferred Logistics, Economics, business administration or relevant work experience.

• You bring with you 2-4 years working experience where you were used to work with different stakeholders and external partners.
• You have proven analytical and numerical skills and use your know-how to develop the service fulfillment with high quality understanding the financial impact and customer experience.
• You have high proficiency in Microsoft Office and IKEA applications.
• You have knowledge and experience of meeting, influencing and interacting with various business partners.
• You have a fluent level in English

Key responsibilities (title) Your responsibilities

As a person you have a strong collaborative mind-set in building relationships across the organization and use your excellent communication and negotiation skills. You have the ability to identify need and drive change within the organization acting in multi-cultural, interdependent and matrix environments in a fast-changing environment. You have capability to translate business and customer needs into development initiatives and actions with an end-to-end approach. As a leader you will be accountable for leading a team of specialists (Service Fulfilment Operations developers or Service Fulfilment Operations Specialists) to secure a high-performing organization in the market service fulfilment network including:

• Daily operations for services connected to internal and external service partners
• Operational excellence
• Efficiency and continuous improvement
• Short and mid-term capacities
• Cost development and contribution to the cost goal
• Lead-time development
• Sustainability

In this role you will report to the Service Fulfillment Operations Manager. This role includes travelling to the stores and Fulfillment Unit/s

Team vision ( title) Our team within IKEA

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our