Local Key Account Manager IFF - Inside Sales

CMA CGM; Antwerpen; Sur place; EUR 50 000 - 75 000; Plein temps

Résumé du poste

CMA CGM Belgium is seeking a Local Key Account Manager (Inside Sales) to strengthen our GA/IFF Sales team within the Commercial Department. You will manage and grow a dedicated customer portfolio, increase volumes, diversify business, and promote CMA CGM’s image, values, and full product portfolio.

Fluent Dutch and English are required; French is a plus. You will work on quotations, tenders, and cross-functional collaboration to deliver excellent customer experience and drive growth.

Qualifications

• Fluent in Dutch and English is mandatory.
• French is a strong asset.
• Strong negotiation and communication skills with a customer-centric mindset.
• Result-driven and resilient in a fast-changing, high-pressure environment.
• Knowledge of CMA CGM products, CRM software, MS Office and CMA-CGM systems.
• Pro-active mindset and ability to manage priorities.
• Able to work independently with strong administrative accuracy.
• Solutions driven with a high commitment to deliver excellent customer experience.

Responsabilités

• Full commercial responsibility for a portfolio of key accounts, including volume growth on focus trades.
• Grow business through farming and hunting, identifying new opportunities in a dynamic market.
• Ensure competitive rates with filing via FMC, AQUA and/or LARA in compliance with requirements.
• Manage quotations, tenders, bidding sheets, and follow up with daily workflow management.
• Identify market opportunities, develop market share, leads and competitive intelligence.
• Define sales targets for each account with action plans and align with Trade Teams.
• Pro-actively call and conduct joint visits with the Sales Manager.
• Promote CMA CGM product portfolio including maritime, value added services, ACT+, intermodal & SPOT ON.
• Build long-term customer relationships to increase loyalty and performance.
• Ensure valid credit agreements, high invoice accuracy, timely payments, and dispute resolution.
• Act as ambassador for non-controlled volumes assigned to portfolio.

Connaissances

Dutch language

English language

Negotiation

Communication

Customer focus

Results orientation

Resilience

CRM software

MS Office

CMA-CGM systems

Proactive mindset

Priorities management

Independent work

Administrative accuracy

Customer experience

Description du poste

As part of its continued growth, CMA CGM Belgium is looking for a Local Key Account Manager (Inside Sales) to strengthen our GA/IFF Sales team within the Commercial Department.

ABOUT THE ROLE

As LKAM – Inside Sales, you manage and grow a dedicated customer portfolio in line with the Agency Business Plan and commercial strategy. Your mission is to increase volumes, diversify business, and enhance customer experience while actively promoting CMA CGM’s image, values, and full product portfolio.

The key responsibilities of the LKAM Inside Sales are as such :

• Full commercial responsibility for a portfolio of key accounts, including volume growth on focus trades.
• Actively grow business through both farming and hunting, identifying new opportunities in a dynamic and changing market.
• Ensure competitive valid rates with an accurate and timely filing via FMC, AQUA and/or LARA in compliance with regulatory and internal requirements.
• Manage quotations, tenders, bidding sheets, and follow up through effective daily workflow management (incl. NVR list).
• Identify market opportunities, develop market share, leads and contribute competitive intelligence aligned with commercial strategy.
• Define sales targets for each account with clear action plans and ensure alignment and good communication with the Trade Teams: HO, local and internal stakeholders.
• Pro-actively call and conduct potential joint visits with the Sales Manager
• Promote and sell the full CMA CGM product portfolio, including maritime, value added services, ACT+, intermodal & our digital solutions via our SPOT ON platform.
• Build strong, long term customer relationships to increase loyalty and performance
• Ensure valid credit agreements, high invoice accuracy, timely payments, and take ownership of dispute resolution.
• Act as an ambassador for non-controlled volumes that are assigned to your portfolio.

Skills and competencies:

• Fluent in Dutch and English is mandatory, French is a strong asset
• Strong negotiation and communication skills with a customer centric mindset
• Result driven and resilient in a fast-changing, high-pressure environment
• Knowledge of CMA CGM products, CRM software, MS Office and internal CMA-CGM systems
• Have a pro-active mindset and manage priorities.
• Able to work independently, with a strong administrative accuracy
• Solutions driven with a high commitment to deliver an excellent customer experience

Screening is a standard part of our internal application process, by applying to this vacancy you acknowledge having taken note of this policy.