Lead Business Analyst / Product Owner

EPAM Systems; Brussel; Hybrid; EUR 65,000 - 95,000; Full time

Benefits offered by this job

Paid holidays

Meal vouchers

Private healthcare

Group insurance

Transportation allowance

IT equipment

Learning & development

Job summary

EPAM Systems is seeking a Lead Business Analyst to guide a team of analysts in West-Vlaanderen, Belgium, as part of an eCommerce transformation and legacy modernization project. The role emphasizes stakeholder alignment, process improvement, and delivery excellence across business and engineering teams.

You will collaborate with sales and marketing stakeholders, promote AI-enabled optimization, and manage communications with clients to ensure accurate representation of needs in a dynamic, hybrid

Qualifications

• Strong stakeholder engagement and facilitation skills.
• Proven experience leading a team of business/functional analysts.
• Excellent problem-solving abilities for ambiguous problems.
• Strong customer communication skills in complex environments.
• Comfortable with constant change and shifting priorities.
• Ownership mindset from idea to completion.
• Understanding of delivery processes and B2B/eCommerce workflows.
• Experience as a BA in sales/marketing with eCommerce background.
• Knowledge of the 2-speed IT model and modernization contexts.
• Ability to promote and apply AI to optimize day-to-day work.

Responsibilities

• Co-lead and develop a team of business analysts; set priorities and quality standards.
• Build, own and improve BA processes and ways of working.
• Serve as primary liaison between business stakeholders, customers and engineering teams.
• Lead discussions, align viewpoints and drive decisions with senior stakeholders.
• Own customer communication and ensure business needs are captured correctly.
• Conduct BA in sales/marketing with an eCommerce background.
• Document business processes, gather and define requirements.
• Perform root-cause analysis and problem definition.
• Identify and drive improvement opportunities to completion.

Skills

Stakeholder engagement

Team leadership

Problem solving

Customer communication

Adaptability

Ownership mindset

Delivery processes

BA in sales/marketing

2-speed IT

AI adoption

Job description

We are looking for a Lead Business Analyst to join a global B2B organization undergoing eCommerce transformation and legacy modernization in West-Vlaanderen, Belgium, with a hybrid working model. You will drive production support and enhancement initiatives, leveraging EPAM's expertise and reusable assets to deliver impactful solutions for an established client.

Responsibilities

• Co-lead and develop a team of functional/business analysts: set direction, priorities and quality standards for the team's work
• Build, own and continuously improve business analysis processes and ways of working across the organization
• Act as the primary point of contact between business stakeholders, customers and engineering/delivery teams
• Facilitate discussions, align conflicting viewpoints and drive decisions with senior stakeholders
• Own customer communication and ensure business needs are correctly understood and represented
• Conduct business analysis in the sales and marketing domain with an eCommerce background
• Document business processes, gather and define requirements
• Perform problem definition and root-cause analysis
• Identify improvement opportunities, propose them and drive them through to completion

Requirements

• Very strong soft skills: stakeholder engagement, facilitation, negotiation and consulting
• Proven experience managing or leading a team of business/functional analysts
• Very strong problem-solving skills: able to break down ambiguous, complex problems and drive them to resolution
• Excellent customer communication skills
• Comfortable operating in a constantly changing environment; able to adjust priorities and approach as circumstances shift
• Ownership mindset: sees improvements through from idea to completion, not just identification
• Strong understanding of delivery processes and business workflows in a B2B/eCommerce context
• Experience as a business analyst in the sales and marketing domain, with an eCommerce background
• Understanding of the 2-speed IT model (running stable legacy systems alongside fast-moving modernization tracks)
• Ability to promote, introduce and apply AI in day-to-day work to optimize processes and team efficiency

We offer

• 4 weeks of paid holidays
• 6 supplementary/compensation (paid) days (pro rata temporis)
• Private healthcare insurance
• Group insurance
• Meal vouchers
• Eco-vouchers
• Joint Committee gross bonus
• Transportation/bike allowance /company car /bike lease (if eligible)
• IT equipment (laptop)
• Mobile subscription (no device)
• Learning and development opportunities including in-house training and coaching, professional certifications, and courses
• *All benefits and perks are subject to certain eligibility requirements