Klantendienst & Planning Expert (Logistiek)

Kinetico; Herk-de-Stad; Remote; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Groepsverzekering

Hospitalisatieverzekering

Maaltijdcheques

Job summary

Kinetico is seeking a Customer Service Employee/Planner in Herk-de-Stad. You will plan installations, coordinate with technicians, and manage orders in our ERP system to ensure top-notch customer service.

A strong focus on accuracy and organization is essential, with multi-language communication to support Dutch, French, and English speaking customers. The role offers a dynamic team environment, opportunities for growth, and a market-competitive salary with bonuses.

Qualifications

• Bachelor in logistics or at least three years of relevant experience.
• Accurate, customer-oriented and solution-focused.
• Technical affinity is a plus, or you are willing to quickly learn technical knowledge.
• Structured and takes responsibility within the team.
• Strong communication and organizational skills.
• Good knowledge of MS Office; experience with SAP or planning software is a plus.
• Language: Dutch (very good), French (good), English (good).

Responsibilities

• Create schedules for our installation technicians, ensuring the most efficient routes and requirements.
• Act as back-up for maintenance and repair scheduling.
• Process orders in our ERP system accurately.
• Communicate with customers by phone and email to arrange appointments.
• Provide clear and transparent updates to technicians and customers about changes in the schedule.
• Enter data accurately in our ERP system and planning software.

Skills

Attention to detail

Customer focus

Problem solving

Organizational skills

Communications skills

Education

Bachelor in Logistics or related field

Tools

SAP

Planning software

MS Office

Job description

Kinetico is seeking a Customer Service Employee/Planner in Herk-de-Stad. You will plan installations, coordinate with technicians, and manage orders in our ERP system to ensure top-notch customer service.

A strong focus on accuracy and organization is essential, with multi-language communication to support Dutch, French, and English speaking customers. The role offers a dynamic team environment, opportunities for growth, and a market-competitive salary with bonuses.