Key Lead - Docks Bruxsel, Hollister

Abercrombie & Fitch Co.; Brussel; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Quarterly bonus program

Merchandise discount

Mutual and company provident insurance

Employee Assistance Program

Career development opportunities

Internal promotion

Training and development

Personalized onboarding

International team environment

13th month - 100% pending probation

Job summary

AFH Belgium SPRL is seeking a Key Lead for their store in Brussels, responsible for providing quality in-store experiences. As the Floor Supervisor, the ideal candidate will guide Brand Representatives and Stock Associates to ensure effective store operations.

This role demands fluency in English and Dutch and at least one year of retail experience, focusing on driving sales through exceptional customer service and teamwork. The position offers various benefits, including a quarterly bonus and merchandise discounts.

Qualifications

• CEFRB2 fluency in English & Dutch required.
• At least 1 year of retail experience preferred.
• Demonstrate knowledge of current fashion trends.

Responsibilities

• Perform opening and closing routines.
• Operate register/point-of-sale systems.
• Fulfill OMNI Channel orders.
• Demonstrate product knowledge while driving sales.
• Build and maintain visual displays.

Skills

Customer focus

Communication skills

Interpersonal skills

Adaptability

Detail-oriented

Education

High School Diploma / GED or equivalent

Job description

The Key Lead is responsible for ensuring all customers receive a quality in‑store experience. Acting as the Floor Supervisor, they provide guidance and coaching to Brand Representatives and Stock Associates, ensuring store operations run effectively. As part of the store leadership team, the Key Lead drives store performance on the floor through customer experience and team achievement of daily sales.

Key Responsibilities

• Perform opening and closing routines.
• Operate register/point‑of‑sale systems.
• Fulfill OMNI Channel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the brand and exemplify company culture and values.

Work Schedule

The schedule varies weekly; expect to work at least 24 hours per week, with required availability on Saturdays and some Sundays. During peak timeframes, hours may increase to support business needs.

Qualifications

• Education: High School Diploma / GED, or equivalent (preferred).
• Retail Experience: At least 1 year preferred.
• Supervisor/Managerial Experience: Not required.
• Language: CEFRB2 fluency in English & Dutch required.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail‑oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Benefits

• Quarterly bonus program.
• Merchandise discount.
• Mutual insurance and company provident insurance.
• Employee Assistance Program.
• Career development opportunities, internal promotion.
• Training and development.
• Attentive and personalized onboarding.
• International team environment.
• 13th month – 100% (pending probationary period).

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.