Junior SaaS Customer Success Manager: Drive Adoption & Value

Warren; Oost-Vlaanderen; Hybride; EUR 38 000 - 54 000; Plein temps

Avantages offerts par ce poste

Front-row role

High ownership

Hybrid work

Flexible hours

Young team

Transparent culture

Résumé du poste

WARREN in Belgium is seeking a (Junior) Customer Success Manager with SaaS experience to help build our CS foundations and stay close to customers.

You will own the customer journey from onboarding to value realization, run kick-offs and regular customer calls, and collaborate with cross‑functional teams to drive advocacy and renewals.

This is a hybrid role offering ownership, fast growth, and the chance to shape a new category in Wealth Enablement.

Qualifications

• Experience in SaaS and Customer Success.
• Strong communication skills.
• Structured, hands-on and operational mindset.
• Interest in finance, insurance and pensions.
• Familiarity with automation and AI to improve processes.

Responsabilités

• Own the customer journey from onboarding to value realisation & support.
• Run kick-offs, onboarding sessions and regular customer calls.
• Support in building scalable processes, journeys and repeatable CS assets.
• Monitor adoption, highlight risks/opportunities and act proactively.
• Collaborate with different teams to drive customer advocacy and delight.
• Support renewals and expansion together with Sales.

Connaissances

SaaS experience

Customer Success

Communication

Operational mindset

Automation & AI

Dutch & English

French (bonus)

Description du poste

WARREN in Belgium is seeking a (Junior) Customer Success Manager with SaaS experience to help build our CS foundations and stay close to customers.

You will own the customer journey from onboarding to value realization, run kick-offs and regular customer calls, and collaborate with cross‑functional teams to drive advocacy and renewals.

This is a hybrid role offering ownership, fast growth, and the chance to shape a new category in Wealth Enablement.