(Junior) Customer Success Manager

WARREN; Gent; Hybride; EUR 45 000 - 75 000; Plein temps

Avantages offerts par ce poste

Front-row seat in Wealth Enablement

High ownership & visibility

Competitive package

Hybrid work & flexible hours

Fast-paced, transparent team

Résumé du poste

WARREN is building the Wealth Enablement category in Belgium, and we’re looking for a (Junior) Customer Success Manager with SaaS experience to help onboard customers, ensure value realization and scale our CS foundations.

You’ll own the customer journey, run onboarding sessions, collaborate with Sales for renewals and expansions, and contribute to automated, AI-first processes while communicating in Dutch and English.

Qualifications

• First experience in SaaS and Customer Success.
• Smart, adaptable, communicative and hands-on.
• Builder who enjoys structure and operational work.
• Curious about finance, insurance and pensions.
• Automation- and AI-first mindset, constantly improving processes.

Responsabilités

• Own the customer journey from onboarding to value realization & support.
• Run kick-offs, onboarding sessions and regular customer calls.
• Support in building scalable processes, journeys and repeatable CS assets.
• Monitor adoption, highlight risks/opportunities and act proactively.
• Collaborate with different teams to drive customer advocacy and delight.
• Support renewals and expansion together with Sales.

Connaissances

SaaS experience

Customer Success

Communication

Operational excellence

Dutch language

Description du poste

About Warren

Most compensation plans in Belgium are stuck in the past: low-yield products, low transparency, endless paperwork. Meanwhile, employees are stressed about money and HR teams are buried in admin.

That’s where WARREN comes in. We’re pioneering Wealth Enablement: a new category that makes pension, benefits and investing options modern, transparent, and actually valued. Employers love us because we help them attract and retain talent. Employees love us because their money finally works for them.

We’ve secured our pension fund license (a first-of-its-kind) and momentum is exploding. This is your chance to join early, shape the category, and ride the wave before everyone else wakes up.

The Role

We’re looking for a (Junior) Customer Success Manager, preferably with SaaS experience. Someone diplomatic, curious and excited to help build our CS foundations while staying close to customers.

What you’ll do

• Own the customer journey from onboarding to value realisation & support

• Run kick-offs, onboarding sessions and regular customer calls.

• Support in building scalable processes, journeys and repeatable CS assets.

• Monitor adoption, highlight risks/opportunities and act proactively.

• Collaborate with different teams to drive customer advocacy and delight

• Support renewals and expansion together with Sales.

Who you are

• Preferably a first experience in SaaS and Customer Success.

• Smart, adaptable, communicative and hands-on.

• A builder who enjoys structure and operational work.

• Curious about finance, insurance and pensions and eager to challenge the status quo.

• All about automation- and AI-first, constantly looking for ways to improve processes and drive operational excellence at scale.

• A strong communicator: Dutch and English required / French is a plus.

What you'll get

• A front-row seat in building the Wealth Enablement category

• Massive ownership and visibility - your work directly impacts our trajectory

• Competitive package

• Flexibility: hybrid work, flexible hours - just deliver

• Being part of a young company built by an experienced team

• A team that works fast, transparent, and celebrates wins together