Strategic SaaS Customer Success Manager

Introw; Oost-Vlaanderen; Sur place; Confidentiel; Plein temps

Avantages offerts par ce poste

Macbook Air and iPhone

Fully paid phone subscription

Healthcare benefits plan

Meal vouchers

Awesome Introw merchandise

Team drinks and events

Résumé du poste

Introw, a Belgium-based B2B SaaS platform, is looking for a Customer Success Manager to guide customers through their journey, drive adoption, and champion their ongoing success. You will lead onboarding, manage a portfolio of clients, and build strong relationships with key stakeholders while collaborating with Product, Sales and Operations to align goals and resolve issues.

The role emphasizes proactive engagement, retention, and expansion, with a focus on delivering value and ROI for

Qualifications

• Minimum of two years of SaaS customer success management experience, preferably with SMEs and enterprise clients.
• Bonus points if you have experience with HubSpot or Salesforce.

Responsabilités

• Lead customer onboarding from kickoff to go-live, ensuring a smooth implementation and a strong foundation for long-term success.
• Proactively manage a portfolio of clients to drive retention, satisfaction, and measurable business outcomes.
• Build strong, trusted relationships with key stakeholders and act as an advocate for customer needs.
• Collaborate with Product, Sales and Operations to align on customer goals, resolve issues, and deliver a seamless experience.
• Monitor account health, usage, and performance metrics to anticipate risks and identify opportunities for growth.
• Identify and execute expansion opportunities that grow customer value and contribute to revenue growth.
• Own the renewal process, leading contract and pricing discussions with a focus on value realization and ROI.
• Develop and execute strategic account plans to maximize adoption, retention, and expansion.
• Share customer insights to influence product improvements and optimize the customer journey.
• Champion a culture of proactive engagement and customer advocacy across the organization.

Connaissances

SaaS CSM Experience

Relationship Management

Account Growth

Stakeholder Management

Onboarding & Adoption

Outils

HubSpot

Salesforce

Description du poste

Introw, a Belgium-based B2B SaaS platform, is looking for a Customer Success Manager to guide customers through their journey, drive adoption, and champion their ongoing success. You will lead onboarding, manage a portfolio of clients, and build strong relationships with key stakeholders while collaborating with Product, Sales and Operations to align goals and resolve issues.

The role emphasizes proactive engagement, retention, and expansion, with a focus on delivering value and ROI for