Junior IT Support — Mentorship & Hands-on Training

Michael Page; Brussel; Sur place; EUR 26 000 - 38 000; Plein temps

Avantages offerts par ce poste

On-site coach

Mentor support

Hands-on training

Central Brussels location

Résumé du poste

Michael Page is seeking a Junior IT Support Engineer to join a dynamic international environment in Brussels. You will be the first point of contact for end users, providing frontline IT support and contributing to a smooth IT experience across the organization.

The role requires an IT degree or internship, fluency in French and English, and a proactive, customer-service mindset. Dutch is a plus, and you will work onsite in Brussels with mentoring and hands-on training.

Qualifications

• A degree in IT or first experience/internship in IT support.
• Excellent communication and interpersonal skills.
• Fluent French and a good level of English; Dutch is a bonus.
• Positive attitude, willingness to learn and strong customer-service mindset.

Responsabilités

• Provide first-line IT support to employees.
• Troubleshoot hardware, software and Microsoft 365 issues.
• Manage incidents and service requests through the ticketing system.
• Prepare and configure laptops, desktops and mobile devices.
• Assist with onboarding and offboarding activities.
• Escalate complex issues and follow up until resolution.
• Deliver excellent customer service to users at all levels.

Formation

IT degree

Outils

Windows

Microsoft 365

Description du poste

Michael Page is seeking a Junior IT Support Engineer to join a dynamic international environment in Brussels. You will be the first point of contact for end users, providing frontline IT support and contributing to a smooth IT experience across the organization.

The role requires an IT degree or internship, fluency in French and English, and a proactive, customer-service mindset. Dutch is a plus, and you will work onsite in Brussels with mentoring and hands-on training.