Junior Customer Service Representative

Jobat; Machelen; Sur place; EUR 28 000 - 36 000; Plein temps

Résumé du poste

Jobat is seeking a Junior Customer Service Representative for Emerging Markets at a multinational medical devices and healthcare company. You will be the primary contact for hospitals, distributors, buying groups, and other customers in the emerging markets region.

Your responsibilities include order processing (manual or via an internal platform), maintaining SAP master data to ensure data accuracy, addressing customer concerns through root cause investigations and offering solutions such as

Responsabilités

• Order processing
• Maintain SAP master data (customers, prices, materials)
• Address customer concerns via root cause investigations and solutions
• Issue credit/debit memos
• Support inventory management activities

Description du poste

Got a first working experience, and looking to expand your horizons? As a Junior Customer Service Representative for the Emerging Markets at a multinational medical devices and healthcare company, you'll be the primary point of contact for their valued customers (hospitals, distributors, buying groups, ...).

What you'll do:

• Order processing, either manual or via an internal platform
• Maintain various master data (customers, prices, materials, ...) in SAP in order to ensure data accuracy and streamline processes to keep the data up to date
• Address customer concerns by executing root cause investigations and offering solutions (replacements, corrective invoices, ...)
• Issue credit/debit memos
• Support inventory management activities