Emerging Markets Junior Customer Service Specialist

Abbott Laboratories; Machelen; Sur place; EUR 28 000 - 38 000; Plein temps

Résumé du poste

Abbott Laboratories in Belgium is seeking an Emerging Markets Junior Customer Service Representative to manage orders from start to finish and support distributors across Eastern Europe, Africa, the Middle East, Israel, Ukraine, and other international markets. You will be the link between customers, sales, logistics and internal teams, ensuring accurate order processing in SAP and timely deliveries.

You will handle backorders, customer inquiries, returns and credit notes while maintaining

Qualifications

• Upper secondary diploma/High school diploma.
• First work experience in Customer Service or related operations.
• Experience with ERP systems, preferably SAP.
• Strong administrative and organizational skills with ability to manage multiple priorities.
• Structured approach and attention to detail.
• Excellent communication and stakeholder management skills.
• Customer-focused and solution-oriented mindset.
• Fluent in English and either French, Arabic or Russian.

Responsabilités

• Manage and process customer orders from start to finish.
• Follow up on large and complex orders to ensure timely delivery.
• Manage backorders and keep customers informed.
• Handle customer inquiries, complaints, returns, and credit notes.
• Coordinate with distributors, couriers, warehouses and internal teams.
• Maintain customer, pricing and product master data.
• Support inventory management and stock monitoring.
• Ensure compliance with internal procedures and service standards.
• Contribute to continuous improvements and operational excellence.

Connaissances

Customer service

Order management

Communication skills

Organizational skills

Attention to detail

Stakeholder management

Multitasking

Teamwork

Formation

High school diploma

Outils

SAP ERP

Description du poste

Abbott Laboratories in Belgium is seeking an Emerging Markets Junior Customer Service Representative to manage orders from start to finish and support distributors across Eastern Europe, Africa, the Middle East, Israel, Ukraine, and other international markets. You will be the link between customers, sales, logistics and internal teams, ensuring accurate order processing in SAP and timely deliveries.

You will handle backorders, customer inquiries, returns and credit notes while maintaining