Junior Application Support Engineer - Udemy & Growth

Netcompany Group A/S; Brussel; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Meal and commuting allowance

Mobility budget

Well-being activities

Udemy for Business access

Personal development plan

Job summary

Netcompany Belgium is seeking a motivated Application Support Agent Junior to be the first point of contact for customers seeking technical assistance by email. You will troubleshoot, document, and collaborate with developers to resolve issues, while guiding users and contributing to knowledge base resources.

You will also assist with testing software updates and contribute to a fast-paced, dynamic team environment in Belgium.

Qualifications

• Bachelor’s degree in computer science or scientific background (agronomy, biology).
• Previous experience in a customer support role is preferred but not required.
• Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
• Excellent communication skills in English, both verbal and written, with the ability to explain technical concepts clearly and concisely to non-technical users.
• Customer-focused mindset and a commitment to delivering high-quality service and support.
• Ability to work independently with minimal supervision and thrive in a fast-paced, dynamic environment.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook) and experience with help desk or ticketing systems is a plus.
• Willingness to learn new technologies and adapt to changing priorities and business needs.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance via email.
• Troubleshoot and resolve technical issues related to our applications, including software bugs, system errors, and user problems.
• Document customer inquiries, issues, and resolutions in our ticketing system, ensuring accurate and thorough records.
• Collaborate with cross-functional teams, including business team and software developers, to elevate and resolve complex issues.
• Provide guidance and training to end-users on how to use our applications effectively, including best practices and troubleshooting tips.
• Contribute to the development and maintenance of knowledge base articles, FAQs, and other self-service resources for customers.
• Assist with testing and validation of software updates, patches, and new features prior to release.

Skills

Analytical skills

Problem solving

English skills

Customer focus

Independent work

MS Office

Help desk software

Learning mindset

Education

Bachelor’s degree

Tools

Ticketing systems

Job description

Netcompany Belgium is seeking a motivated Application Support Agent Junior to be the first point of contact for customers seeking technical assistance by email. You will troubleshoot, document, and collaborate with developers to resolve issues, while guiding users and contributing to knowledge base resources.

You will also assist with testing software updates and contribute to a fast-paced, dynamic team environment in Belgium.