JSIS Front Office Administrative Specialist

European Partnership; Brussel Hoofdstad; On-site; EUR 35,000 - 52,000; Full time

Job summary

The European Commission's PMO, located in Brussels, is recruiting two FGII contract agents for the PMO.3.003 'Service to JSIS Customers' Front Office. You will interact directly with JSIS members, handle telephone calls, emails and letters, provide information, and process requests related to medical reimbursements, prior authorisations and hospital treatment.

This role offers training, the chance to improve services, and to contribute to the compliance, simplification and harmonisation of JSIS

Qualifications

• Knowledge of the rules (General Implementing Provisions) governing JSIS or ability to assimilate quickly.
• Experience in high-level customer services or healthcare services would be an advantage.
• Ability to listen actively, analyse, solve problems, and synthesize effectively.
• Ability to provide accurate, valid, and complete information by using the correct sources, methods and tools.
• Capacity to rapidly provide accurate accounting and numerical information related to costs and reimbursements of medical expenses.
• Ability to express complex concepts, simply and succinctly, both orally and in writing.
• Ability to be proactive;
• Ability to adapt and fit in with a multi-faceted approach to work;
• Ability to build sustainable relationships of trust through open and interactive communication.
• A high sense of diplomacy, discretion and confidentiality.

Responsibilities

• Front Office administrative support for JSIS customers, handling inquiries and requests.
• Meet JSIS members directly, respond to telephone calls, emails or letters, and follow up on files.
• Provide information and guidance related to medical reimbursements and prior authorisations.
• Contribute to simplifying and harmonising JSIS rules through compliant processes.
• Participate in training and ongoing learning; may be asked to work in other PMO sectors as needed.

Skills

Rules knowledge

Customer service experience

Active listening

Information provision

Numerical information handling

Clear written and oral communication

Proactivity

Adaptability

Relationship building

Diplomacy and confidentiality

Job description

The European Commission's PMO, located in Brussels, is recruiting two FGII contract agents for the PMO.3.003 'Service to JSIS Customers' Front Office. You will interact directly with JSIS members, handle telephone calls, emails and letters, provide information, and process requests related to medical reimbursements, prior authorisations and hospital treatment.

This role offers training, the chance to improve services, and to contribute to the compliance, simplification and harmonisation of JSIS